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How are the career development opportunities at Santander?

137 English reviews out of 137

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30 June 2020

Pros

Cares about employees good people

Cons

Not much career progression, opportunities to move elsewhere within the business but not very quick pay progression

Not much career progression, opportunities to move elsewhere within the business but not very quick pay progression

30 June 2020

Reviewed by: Customer Service in United Kingdom (Current Employee)

1 December 2020

Pros

Strong diverse culture, good opportunity for progression

Cons

Customer service que times can often be high

Strong diverse culture, good opportunity for progression

1 December 2020

Reviewed by: Customer Service Advisor in Glasgow, Scotland (Current Employee)

9 September 2019

Pros

The best part of the job is the people you are working with directly in your team, making your shift manageable (barely)

Cons

Too much focus on targets, they make them very difficult to meet and maintain as you progress. Which results in you losing your bonus (or getting a lower one), very strategic. Not enough focus on any good work you do, mostly the negatives and things you can do better. Not very encouraging at all. Not very flexible in terms of shift patterns, holidays and illnesses. If you don't suit the companies needs then too bad. Very repetitive work, same thing over and over for 6.5 hours a day with the only reprieve being an hours lunch and two breaks. Might sound like a lot but not if you are doing the same mind numbing tasks on loop all day. Little opportunities to progress and do activities within the work place, when you first start you are told how much you can progress in a year. Only thing most people progress into is a new desk. All higher management seem to care about is if everyone is meeting their demanding targets, not thinking of the direct impact it can have on their employees mental wellbeing or motivation.

Advice to Management

Try to help more of your employees develop and give them more opportunities, for a lot of people this is their first full-time position and it gives the impression the next 50 years of their life are going to just be them being a cog in a machine. Be more flexible with issues such as breaks, illnesses etc. Try to focus less on targets, your employees cannot be perfect at 10 things at once.

Little opportunities to progress and do activities within the work place, when you first start you are told how much you can progress in a year.

9 September 2019

Reviewed by: Customer Service Advisor in Glasgow, Scotland (Current Employee)

15 December 2018

Pros

Great culture, development given, option to have long career

Cons

Not technologically advanced as other banks

Great culture, development given, option to have long career

15 December 2018

Reviewed by: Anonymous in United Kingdom (Current Employee)

3 April 2019

Pros

Good people, competitive salary, improving corporate culture, many opportunities for further career growth. I can only speak for my limited view of the company when I write this, but the word on the street often gives Santander a bad reputation in terms of being a desirable place to work. My exposure so far sees this view as unwarranted or out-of-date.

Cons

It is a big, international bank and comes with many of the challenges facing companies of this size. There's a lot of red tape, processes, and inefficiency. It does seem that the company is taking on many of these challenges but there needs to be a continued commitment for improvements to continue. If you've worked in a big bank before, none of these challenges will be new or surprising to you. If you are used to small companies that can move quickly and desire a work environment like that, then this is not your best fit.

Advice to Management

Keep working to pare red tape and streamline internal processes that can make it harder for employees to perform their job functions effectively. It seems based on my limited knowledge that these efforts are underway and I look forward to seeing the results of continued efforts.

Good people, competitive salary, improving corporate culture, many opportunities for further career growth.

3 April 2019

Reviewed by: Senior Associate Business Analyst in Dorchester, MA (Current Employee)

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137 English reviews out of 137