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How are promotions handled at Santander?

13 English reviews out of 13

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17 April 2019

Pros

Great entry level role into the finance industry. Allows you to build up strong customer service skills and be exposed to the world of retail banking. Pension is matched.

Cons

Recognition tends to be verbal and gives you a false sense of progression, promotions are rare. Branches are short staffed permanently putting pressure on staff and subsequently customers. This effects bonuses which are ‘customer service’ based, you find branches with a bigger footfall go without whilst the ghost branches get recognised with monetary award for their hard work. Computer systems are temperamental, including DATMs. Staff with children get priority with holidays, not always fair, this includes Christmas. 5% pay increase on promotion. Digital roll Out is slow - Too many staff are comfortable have been there for decades and are not willing to adapt which has consequences on a progressive business.

Advice to Management

Recognise your performers with promotions and succession plans. Shake up your staff if they are not performing. Invest heavily into digital and innovation.

Recognition tends to be verbal and gives you a false sense of progression, promotions are rare.

17 April 2019

Reviewed by: Personal Banker in London, England

11 November 2019

Pros

-Close to "T" -Meet some international people -If you're really into the mainframe -If you need to kill a year in between jobs and they offer you a very good rate, then maybe

Cons

-Very antiquated systems. Windows 2003 was common, filling out tickets by scanning paper. Hard to get a password to even access a lot of systems. -Very low professionalism: Managers undermining other managers Higher than usual nepotism and croneyism Very high turnover. McDonald's like in some areas. People yelling, carrying on, histrionics, etc. -Columbia Park facility is old and crowded. Very hard to get a conference room. -Poor promotions, lack of growth -Onboarding takes a long, long time. Think-- just getting your laptop is a minor miracle

Advice to Management

There's only so much lipstick you can put on a pig.....

Poor promotions, lack of growth

11 November 2019

Reviewed by: IT Contractor in Dorchester, MA (Former Employee)

17 December 2018

Pros

- Amazing benefits, life assurance, bike4work, cinema, apple products, high street retailers discounts, annual pay rise and bonus and many other benefits. - Great people work at Santander and great opportunities to experience other parts of the business. (Not through other job positions) - Not bad training

Cons

- As much as they say they have got rid of targets and don’t measure productivity (amount of products being opened) this isn’t true, they rename targets to expectations and if you don’t reach these ‘targets’ you don’t get as much of a salary increase or bonus. Also if you don’t reach a certain amount of products opened in a month then the manager is on your back, yet I thought this was the ‘old bank’ way? - The go on about work/life balance yet this is non existent - you get 1 Saturday off every 4. - Salary isn’t particularly great, the only reason I was on the top bracket was due to being hired from an external banks an I requested the amount. - No room for promotions, (they put a progression freeze on for about 6 months) - Workplace politics (not about me) go on in a lot of branches, where staff don’t like management and vice versa.

Advice to Management

If you’re going to get rid of targets don’t just rename it to expectations ... just keep the word targets or don’t use it at all, rather than hiding things.

No room for promotions, (they put a progression freeze on for about 6 months)

17 December 2018

Reviewed by: Personal Banker in Southend-on-Sea, England (Former Employee)

6 June 2020

Pros

Internal growth, fast promotions, bonus'

Cons

Odd scheduling, Poor communication, training is not very comprehensive

Internal growth, fast promotions, bonus'

6 June 2020

Reviewed by: Client Service Representative in Riverside, RI (Current Employee)

17 November 2020

Pros

A great place to work.

Cons

The promotions can be scarce.

Advice to Management

Focus should be put internally on career opportunities.

The promotions can be scarce.

17 November 2020

Reviewed by: Senior Regulatory Reporting Analyst in London, England (Current Employee)

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13 English reviews out of 13