Santander FAQ

All answers shown come directly from Santander Reviews and are not edited or altered.

45 English questions out of 45

28 October 2019

Are transfers to other offices possible with Santander?

Pros

- No sales targets, all about the customer experience - Try to accommodate if employees move and need a job transfer

Cons

- Salary and bonus structure is below average - only promoted if your face fits rather than the quality of your work - computer system is honestly the worst I have ever seen. So complicated and difficult to use

Advice to Management

Make our jobs easier with a new, simple computer system. The less we have to worry about making a mistake (which is way too easy) the more time and focus we have in helping our customers

Try to accommodate if employees move and need a job transfer

28 October 2019

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4 January 2021

How are senior leaders perceived at Santander?

Pros

Competitive base pay , good bonus structure particularly for more junior positions ; all cash bonus for most grades and typically people do get close to or at target levels in my experience. Good 401k match. There are plenty of smart and hard working colleagues as well. Work life balance is fairly good but with Covid flexibility is now the norm everywhere.

Cons

Fixing issues and resolving MRAs have been the focus for past few years and yet so much remains. Technology is terrible, a lot of money is spent but I struggle to see where it all goes. The list of manual error prone processes that should be automated or made more efficient with tech makes my head hurt. People get burned out from spending all their time fixing problems only to find more - every time you look deep into a process you will likely find something broken. Politics are everywhere in banking but this is by far worst I’ve seen. Lots of empire building and people attempting to justify salaries. Much energy that could go into making the bank better wasted on internal squabbles and finger pointing. Getting promoted is more about back room dealing and being part of the inner circle than anything else. Roles often aren’t posted or if they are it is a token posting with a candidate already selected. Bottom line - heavy (and expensive) management layer with sky high expectations and few doers to get in there and resolve problems and get stuff done. If you are a doer it’s a thankless task as you will get asked to do more with less each year. The new CEO (Tim) may be heading in right direction but much work remains to compete with the better regional banks and improve the culture and reputation of the firm.

Advice to Management

Flatten the structure. Hire more middle management and boots on the ground. Demand more from IT. Bring more meritocracy to promotions and focus on developing leaders , not just talkers in the upper levels. Get rid of senior leaders who play politics but don’t produce results

The new CEO (Tim) may be heading in right direction but much work remains to compete with the better regional banks and improve the culture and reputation of the firm.

4 January 2021

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3 April 2019

What are some insights into the strategy or vision at Santander?

Pros

Autonomy and opportunity to drive some ideas

Cons

Terrible leadership styles are still prevalent so everyone is scared to speak up No strategy and have been left behind in technological terms

Advice to Management

Walk the talk

No strategy and have been left behind in technological terms

3 April 2019

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11 April 2019

Does there seem to be diversity at Santander?

Pros

Free tea and coffee and spoons

Cons

- There is no diversity in the company, there are really bad racist managers who pass comments, exploit and treat their employees horribly. It seems it is an acceptable behavior within the company as these people have been with company for 10-20 years in some cases. It leads to low morale, depression and can turn your life into hell. - Hyper aggressive work environment and bullying by these managers. Doesn't matter how hard you worked or what ever great thing you achieved, it all boils down to your race ,the political equations. - Politically charged environment where white teams gang up against other races.

Advice to Management

Please get down from the high horse and see how these managers are exploiting the ethnic employees at Santander Consumer Finance!

There is no diversity in the company, there are really bad racist managers who pass comments, exploit and treat their employees horribly.

11 April 2019

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10 July 2020

How is management perceived at Santander?

Pros

Good pay, flexible, good management

Cons

Being at retail level can be very micromanaged

Good pay, flexible, good management

10 July 2020

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45 English questions out of 45