Santander FAQ

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8 English questions out of 8

15 July 2019

What is a typical working day like at Santander?

Pros

Not a single pro at all. All cons.

Cons

Everything. Salary is crap considering what is involved in the position and the work that you have to do. The training is terrible, prepared to be told to do something specific and then when you get out of classroom training onto the live floor, be told something else, and again when you go onto your teams. Annualized hours are a way for them to stick up to 3 hours on top of your shift every day where you can work up to 55 hours a week and still get the same salary every month, (pretty sure they don't give you half of this extra time back). Some of the management are a joke and be prepared to be in a high school clique for the duration of your employment. Overpriced canteen, paying almost a fiver for a sandwich which isn't even good. Absolutely no progression opportunities. All in all the worst job I have taken up, avoid like the plague.

Advice to Management

Listen to your staff more, stop treating people like crap.

Annualized hours are a way for them to stick up to 3 hours on top of your shift every day where you can work up to 55 hours a week and still get the same salary every month, (pretty sure they don't give you half of this extra time back).

15 July 2019

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6 February 2020

What are meetings like at Santander?

Pros

Learnt alot of the new practices for development of software

Cons

Sometimes too many meetings and lack of time management

Advice to Management

A place where u will learn a lot in a very short time

Sometimes too many meetings and lack of time management

6 February 2020

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5 October 2019

What is it like working with clients or customers at Santander?

Pros

Santander is a global bank with a overall good reputation. The customers, for the most part, will say they love their bank, and the bank truly means well in their attitude towards those who bank with them. It is a highly sales driven organization and the monetary incentives are top notch. There is incredible employee recognition for those who generate the most income for the bank.

Cons

Execution of all of the above. Though the bank means well when it comes to delivering excellent service to the customers, branches are often so significantly understaffed to meet the volume of traffic. For some locations this might not be as big of an issue if the bank employee system interfaces are not inconsistent and difficult to navigate. The bank builds and maintains its own applications, making them horribly dated and inefficient especially because their “training” is really no more than a few conference calls and the rest on the new hire. I became accustomed to accepting my customers often seeing significant wait times of up to 25mins for a teller and over an hour and a half for a banker (no exaggeration). No matter intention, how much it is talked about within the company, or how even the best of employees addresses it, this is not delivering positive experiences for the customers. As mentioned above, the sales-driven culture is very much alive and the incentives and recognition awards are no joke. This is fantastic but the way both are structured the employee seeing these rewards are likely not putting the customer, and their coworkers first. In fact most employees feel grossly overworked and undervalued as a direct result. The employees in my group, were often ranked, not by what they brought (or might possibly be capable of bringing) to the table, but by how much money they made the bank. Nothing else. Bankers, and not just my reports, were often known to fight over customers depending on what they walked in for. No true camaraderie. Internal gains aside, the sales process itself is also micromanaged with a focus not on the results, but on HOW they are obtained, which is really not empowering on any level. Finally, it’s hard to make friends, which was a surprisingly challenge for me... and then I learned it was because most people don’t stay very long. I even interacted with a few great people that I thought I have in my corner in my less than 1 year tenure, and they just ended up leaving. The turnover here is unlike anywhere I have ever worked and it not only takes a toll on employee morale, but also on the customers view of the bank. I was often uncomfortable when told by my customers that I was probably only as permanent as all the others before me that also said they were there to stay. I wanted so much to love this place but I started to really lose myself and the value I knew I had to give. I had to go where I knew it could be utilized.

Advice to Management

Invest in your people- there’s a lot of give in the incentives and recognition areas. Start with training. If it isn’t feasible to migrate from existing systems to SaaS, the money spent on dummy systems, no matter the cost, could show a significant return. Work with HR and place people you actually trust to manage their areas. There should be room to grow, of course, but it is not where the primary focus on “development” is likely most appropriate. It was too often that I personally experienced, as well as my peers, employees who would drag teams down and despite best errors, ultimately the manager was left feeling powerless and ineffective. Lastly, less talk, more action- focus on the objective at hand and not every step of the way. If the right leaders are in place, they’ll help everyone win.

The turnover here is unlike anywhere I have ever worked and it not only takes a toll on employee morale, but also on the customers view of the bank.

5 October 2019

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1 October 2020

What is the work environment like at Santander?

Pros

Very Good work's environment and good relationships.

Cons

No comments for a cons.

Very Good work's environment and good relationships.

1 October 2020

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11 October 2018

How is the office food at Santander?

Pros

They include free food +1

Cons

In order to arrive you need to cross no mans land

They include free food +1

11 October 2018

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8 English questions out of 8