Sensée FAQ

All answers shown come directly from Sensée Reviews and are not edited or altered.

17 English questions out of 17

12 June 2020

Is Sensée a good company to work for?

Pros

It’s an amazing place to work

Cons

There isn’t any cons for here

It’s an amazing place to work

12 June 2020

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4 September 2019

What is the company culture like at Sensée?

Pros

No Commute Customers were mostly nice

Cons

A typical day at work revolved around answering telephone calls. I learned a few things as time progressed. Customers were a joy to be in contact with. I swiftly became familiar with company computer systems. In my opinion, there were those in management who were clearly a detriment to the company. Working from home you require remote support on occasion. I discovered that you soon relied on favourites in management who would provide the correct support with nothing too much trouble. Yet, there were those who had been promoted and given a pay rise, who clearly believed that they could now experience an easy ride. They would belittle and bark orders, being constantly on your back, but had little or no knowledge about the company, client, systems or how to provide support. As you would expect with a home based job you hardly get to know your colleagues at all. Initially, there was a system in place whereby colleagues could communicate with each other privately. It was never used to talk about our private lives, i found that it was a great way of providing assistance to each other, to pass on information. This was taken away from us. I firmly believe that the company became a little paranoid. Divide and conquer! There was a culture in the workplace which often left me quite perplexed. You would often encounter problems and difficulties which could easily have been avoided if the management had passed on relevant new information. It seemed that they were content to hit it head on then deal with the aftermath afterwards. Rather than discussing potential pitfalls before they have a chance to occur. The hardest part of the job was the structure by which your weekly hours were chosen. At a designated time each week you were expected to log in then swiftly choose the hours that you would prefer for the following weeks. This was fraught with stress as not only might you actually be working when the new hours were released, but it was a free for all with your fellow colleagues. Best case scenario you acquired hours that suited you in the main, on days you could manage. Worst case scenario, your hours were split over all available company hours throughout the entire seven days of the week, with the likely case that on some days you might have to do ten hours or more, on other days you are booked in for a solitary half an hour. As for the life/work balance debate this is definitely not a good system for achieving this. You often felt isolated, alone and tied to the house and job. . I would recommend this job if you like communicating to mostly lovely customers, you can ignore the god complex displayed by many of the management, you don't mind the awful stress of how your hours will be allocated, and you don't mind having your work/life balance shattered in favour of all work no life. I now have a job that actually gives work life balance.

Advice to Management

Let's have people treated fairly please and not exploited. You are spoiling a good company with your treatment of employees. People don't need to be bullied into working hard.

There was a culture in the workplace which often left me quite perplexed.

4 September 2019

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4 June 2020

What is the hiring process like at Sensée?

Pros

Motivational and inspiring to work for Really make to feel valued People focused Hours availability Flexibility around family and home Feels like a family 0pportunity to progress Efficient recruitment process

Cons

IT issues can be frustrating and communication with the number of people and the wide range of shift patterns however these seem to be short term due to the newness and size of the account

Advice to Management

Communication from day one and journey through training to live desk and TL allocation is critical so everyone is aware of what to expect

Efficient recruitment process

4 June 2020

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1 July 2018

What are co-workers like at Sensée?

Pros

Choose your own hours Excellent training Work from comfort of your own home Great support and colleagues Not bad pay

Cons

Sometimes you will not be able to get hours you want (but manager will try best to get you them)

Great support and colleagues

1 July 2018

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2 June 2018

What is the salary like at Sensée?

Pros

Working from home with a regular salary, and hours to suit. Encouragement, support and skills development. Opportunities to progress or change your career direction. Recognition for a job well done.

Cons

Not suitable for people who lack self discipline. No paid sick leave (even the most conscientious get sick occasionally)

Advice to Management

Loyalty could be recognised by offering a small amount of sick leave per annum for those who stay with the company long term - say 5 days per annum after 5 years of service.

Working from home with a regular salary, and hours to suit.

2 June 2018

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17 English questions out of 17