Sitel FAQ

All answers shown come directly from Sitel Reviews and are not edited or altered.

43 English questions out of 43

7 August 2020

What is health insurance like at Sitel?

Pros

Can't really think of any

Cons

The company is horrible with terrible health insurance. They write you up for the littlest things. Their recruiters are clueless too. Also, they are stingy on raises. I would avoid this place and I am glad I am out of there and I got a better job.

Advice to Management

Treat your employees better.

The company is horrible with terrible health insurance.

7 August 2020

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11 July 2018

Does Sitel pay for a gym membership?

Pros

- There an activity every week - People share experiences together - You can use the gym and billiards every break time - Free lunch every event

Cons

- The maintanance are lazy and have an attitude - Theres always an inconvience with the computer and the avaya - Some coaches don't help their agents to develop skills - Theres only few cctv that works and the one that is working has no purpose

Advice to Management

- Coaches should be transparent with their agents - The workplace should always be clean - Computers and CCTVS should be checked or be observed by the ITs or Operations every other day

- You can use the gym and billiards every break time

11 July 2018

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22 April 2019

Does Sitel pay for professional licenses?

Pros

Paid Training They pay for you to get your P&C license Good pay and benefits

Cons

disorganized lack of communication

They pay for you to get your P&C license

22 April 2019

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26 September 2018

Does Sitel give compassionate leave?

Pros

- Great mentors who have extensive Industry experience. - You can talk to anyone, an agent or a middle manager can talk to the CEO or to the GM anytime. -Great non monetary benefits like health care, bereavement and insurance. -Opportunities for growth. - A very inclusive and Diverse company.

Cons

- Salary for internal hires is within industry standard but not competitive.

-Great non monetary benefits like health care, bereavement and insurance.

26 September 2018

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21 January 2019

What is the retirement plan like at Sitel?

Pros

Security, benefits, pay, recognition, support, understanding, leadership

Cons

Not available. I cant think of any cons.

Security, benefits, pay, recognition, support, understanding, leadership

21 January 2019

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43 English questions out of 43