Sky Benefits FAQ

Read what Sky employees think about benefits at the company.

The most popular benefits at Sky include Sick Pay, Bike to Work Scheme and Life Insurance. If you want to see a full list of benefits and perks at Sky listed by categories, head to their Benefits page. From insurance, health and wellness to vacation and more, find out what you could benefit from when working at Sky.

All answers shown come directly from Sky Reviews and are not edited or altered.

Does Sky offer relocation assistance?

18 English reviews out of 18

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19 November 2019

Pros

Good benefits package and most of the people that work at Leeds Dock are nice and friendly.

Cons

Management are shockingly bad. The line management skills of the middle to senior managers are appalling. Complaints are not handled correctly or in a timely fashion. Pay is still behind the market rate even though they have taken steps to address this.

Advice to Management

Sort out your in fighting and take notice of peoples complaints.

Good benefits package and most of the people that work at Leeds Dock are nice and friendly.

19 November 2019

Reviewed by: Senior DevOps Engineer in Leeds, England, England (Current Employee)

15 February 2021

Pros

Good benefits and package, with sky package

Cons

Micro management within the team, hard to get point across above your manager

Good benefits and package, with sky package

15 February 2021

Reviewed by: Analyst in London, England, England (Current Employee)

15 June 2020

Pros

Good pay and benefits package. Good facilities for staff.

Cons

The lack of transparency about what the job actually entails. High pressure environment. Lack of support from line management. You are monitored on things which are sometimes outwith your control such as repeat calls, customer experience surveys and call times amongst other things.

Advice to Management

I was really excited to be offered a job as a customer service advisor at Sky. The training and grad bay experience were excellent and we were all led to believe that Sky was a very supportive place to work where the company were interested in staff retainment and would work with you through coaching issues to help you improve. I was led to believe that we could upsell products/services where appropriate. Upon leaving grad bay and moving into my “family” it became apparent from day one that this was not the case. I was snapped at and patronised for asking any questions even relating to a customer escalation. One of my CEL’s in particular was extremely verbally aggressive and not interested in supporting or coaching any new members of staff. During one particularly difficult call I repeatedly asked for assistance (I was one week out of grad bay at the time) and I was patronised continually and refused any real assistance. It was also very apparent that what I had taken on was actually a sales job despite being recruited as service. We were regularly told we MUST get a sale especially if a particular package or product was being pushed. Emails were regularly sent round the team from the CEL’s naming those who had not got sales and what our stats were for the week. It felt like a shaming experience and was not at all motivational. Much emphasis is placed on the customer experience surveys which are sent to customers after their call but little to no customer education takes place informing customers of the seriousness of giving someone a low score. You could be the nicest, most polite CSA in the world but if you’re not giving a customer what they want, they will often give you a low score. During the probation period, no real indication is given of the outcome and coaching was minimal in the particular family I was in. On the day of my probation meeting, I was taken into an office and interviewed for around 5 mins about my performance and asked about how I prepare for my working day. I was told that my high repeat calls were a risk despite having some of my repeat calls listened to and there being no reason for the customers to have called back. During this meeting, one of my CEL’s wrote notes on a piece of a paper and covered it up deliberately hiding what they were writing then proceeded to tell me that I was non-confirmed despite me having 100% attendance and time keeping, no issues with my behaviour and no compliance issues raised. I was then told “the door isn’t closed, you can apply again in six months”. Having never been sacked from a job in my life, this experience has greatly affected my mental health and my confidence.

Good pay and benefits package.

15 June 2020

Reviewed by: Customer Service Representative in Dunfermline, Scotland, Scotland (Former Employee)

14 May 2019

Pros

Good benefits package, friendly team

Cons

overloaded with jobs, very poor training

Advice to Management

Invest in mentors and improve the training

Good benefits package, friendly team

14 May 2019

Reviewed by: Anonymous in Slough, Berkshire, South East England, England, England (Anonymous Employee)

13 February 2019

Pros

Benefits package, or you're one of the hundreds of well paid contractors

Cons

Most people are just in it for themselves

Advice to Management

Listen

Benefits package, or you're one of the hundreds of well paid contractors

13 February 2019

Reviewed by: Anonymous in Brentford, England, England (Anonymous Employee)

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18 English reviews out of 18

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