Sky Diversity And Inclusion FAQ

Read what Sky employees think about diversity and inclusion at the company, and if their workforce is comprised and supportive of individuals of varying gender, ethnicity, age, sexual orientation, religion and other attributes.

Sky has a diversity rating of 4.3.

All answers shown come directly from Sky Reviews and are not edited or altered.

Does Sky provide assistance to those with physical or mental disabilitiies?

4 English reviews out of 4

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27 April 2020

Pros

Working for the largest Pay-TV broadcaster in Europe which continues to grow and change at a rapid pace. A lot of opportunities to rotate within the company and getting to work with many different functions. Benefits are varied (including free Sky) and there's a strong focus on gender equality, mental health, and diversity.

Cons

Many layers of stakeholders to manage. Plans can change very quickly so it's important to know how to adapt fast.

Benefits are varied (including free Sky) and there's a strong focus on gender equality, mental health, and diversity.

27 April 2020

Reviewed by: Marketing Manager in London, England, England (Current Employee)

8 June 2020

Pros

- Great money for someone starting off in sales. - Benefits are good, bike to work, subsidised canteen, saveshare scheme - Good training for the role. - Other agents are generally nice. - Location. - There some really nice TLs

Cons

- Huge drinking/drug culture. This includes some TLs. - Racism. Have seen Team Leads and agents bullying and being blatantly racist to colleagues of colour. E.g. refusing to call them by their names as they don’t try to pronounce it so just make up a name for them and call them that. I heard a TL call a colleague a racist slur during a team brief. Sky are all about “diversity” but in reality they treat PoC as just numbers to fill their diversity quota. Customers having racist rants to them and managers will do nothing even when the agent will bring it up. They just tell them to suck it up and get back on the phone. This needs to be addressed! - Mental Health. This atmosphere will drain your mental health. Anyone who has mental health issues STAY AWAY. They have EAP, which will give you 5 free counselling sessions but good luck after that as they won’t want to deal with you if you have genuine mental health difficulties. - No accountability. You get passed cancellations from other agents and your targets are affected. Some agents get away with this time and time again. Different set of rules for each TL.

Advice to Management

- SMs need to make it easier for agents to speak up on issues regarding bullying/harassment/racism. Looking back I heard awful things and it needs to be looked at. Nothing was confidential so if you brought something up the person involved would be told. More training and awareness of these issues to promote a healthier workplace for ALL employees. - Treat people with chronic mental health issues like it was a physical illness. Have more empathy and be more flexible. Look at reduced hours, look at shifts that may make it easier for them temporarily, look at letting them go to different department. Don’t scold them, actually try to help if Sky cares so much about their employees. Having a talk on suicide prevention once a year doesn’t really cut it.

They have EAP, which will give you 5 free counselling sessions but good luck after that as they won’t want to deal with you if you have genuine mental health difficulties.

8 June 2020

Reviewed by: Retention in Dublin, Dublin (Former Employee)

26 September 2019

Pros

Benefits, inclusion, mental health, support, sickness leave

Cons

Salary, face fits, Sickness covered under equality act support (friend not me)

Benefits, inclusion, mental health, support, sickness leave

26 September 2019

Reviewed by: Customer Service Advisor in Livingston, Scotland, Scotland (Current Employee)

13 August 2019

Pros

Free Sky TV, discounted (reasonable) internet. Other benefits available I.e. healthcare but has to be over £150 so rendered useless for most.

Cons

Management. Exceptionally clique, if they don’t like you, you’ll soon know about it and you’ll not progress within the company. Unreasonable targets, they expect you retain a customer on nothing. The less money you cost them to retain, the more bonus you get. Management refuse to take calls as complaints, their job is to sit on their mobile phones and text one another whilst you do all the work. If there are progression roles available, these will not go to those who are most deserving and who will excel in the role, but instead given to the friends of current managers. Especially if those “friends” are something more. There’s is absolutely 0 support for mental health. The role is hard; long, unsociable hours which can take its toll on staff. Any “private” conversations had with your manager becomes public knowledge within minutes. This prevents staff from wanting to discuss any concerns, leading to high sickness levels and high turnover of staff. Within 6 weeks of the job role I was taking anxiety medication, taken in high doses on a daily basis. Within 8 weeks of leaving, into another call centre role, I was complete weaned off the tablets and haven’t been back on them since.

Advice to Management

Less cliques = those who deserve and will excel at the job will succeed. This will improve your staff retention, boost moral and make the long hours much easier to work. Value your staff.

There’s is absolutely 0 support for mental health.

13 August 2019

Reviewed by: Customer Retention Agent in Newcastle upon Tyne, England, England (Former Employee)

4 English reviews out of 4