Smart Pension FAQ

Have questions about working at Smart Pension? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Smart Pension.

All answers shown come directly from Smart Pension Reviews and are not edited or altered.

23 English questions out of 23

5 October 2021

What is health insurance like at Smart Pension?

Pros

Work from home policy is great Good healthcare & benefits Nice work parties and events

Cons

Company seem to only value engineers or managers- not support staff. Overworked and underpaid. Often having to do over time. Impossible SLAs to meet with volume of work. Operations badly organised

Advice to Management

To hire more people in certain teams, there isn’t enough staff to cope with the volume of work. Compensate your staff for the sheer amount of work and responsibilities they have. Make them feel valued.

Good healthcare & benefits

5 October 2021

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28 January 2020

Does Smart Pension offer relocation assistance?

Pros

Great Benefits, flexible working and generous package.

Cons

I have been at Smart for a while and it's saddening to see that a company that had such a great culture and so much potential has become a bedrock of intimidation, bullying and harassment. I believe the founders have a great vision and are unaware that middle management and senior directors are running amok and have created a toxic culture. I have witnessed colleagues being bullied and harassed; i've witnessed managers speaking rudely and unprofessionally to subordinates. The company has experienced well deserved fast growth which though positive has left many managers abusing the power they had when the company was much smaller. Managers abuse power and treat staff like they are dispensable. Not a week goes by without someone sharing their bad experiences with me yet no one has the confidence to report these things because it feels like your word against these managers and directors who are treated like superstars won't hold. The HR team is great but this has gone beyond reporting bad managers. It's time to come down hard on unprofessional behaviour, train managers, create accountability and pay attention to staff. Most people who have been here longer than a year are desperate to leave and the shame is Smart pension had great potential and who knows it may still have but for now I wouldn't recommend it to anyone

Advice to Management

Stop ignoring the whispers about bullying,harassment and general staff unhappiness. Make managers accountable, train them up, come down heavy on those who abuse power. A job title does not give anyone the right to mistreat others. If this isn't addressed now it'll be a lot worse when the company is twice this size. Encourage people to open up to HR and create a culture where they won't fear for their jobs if they report bad behaviour. Allow people to review managers anonymously so that those who are getting a bad response get training in how to manage people

Great Benefits, flexible working and generous package.

28 January 2020

See answer

28 January 2020

Does Smart Pension have a pension plan?

Pros

Great Benefits, flexible working and generous package.

Cons

I have been at Smart for a while and it's saddening to see that a company that had such a great culture and so much potential has become a bedrock of intimidation, bullying and harassment. I believe the founders have a great vision and are unaware that middle management and senior directors are running amok and have created a toxic culture. I have witnessed colleagues being bullied and harassed; i've witnessed managers speaking rudely and unprofessionally to subordinates. The company has experienced well deserved fast growth which though positive has left many managers abusing the power they had when the company was much smaller. Managers abuse power and treat staff like they are dispensable. Not a week goes by without someone sharing their bad experiences with me yet no one has the confidence to report these things because it feels like your word against these managers and directors who are treated like superstars won't hold. The HR team is great but this has gone beyond reporting bad managers. It's time to come down hard on unprofessional behaviour, train managers, create accountability and pay attention to staff. Most people who have been here longer than a year are desperate to leave and the shame is Smart pension had great potential and who knows it may still have but for now I wouldn't recommend it to anyone

Advice to Management

Stop ignoring the whispers about bullying,harassment and general staff unhappiness. Make managers accountable, train them up, come down heavy on those who abuse power. A job title does not give anyone the right to mistreat others. If this isn't addressed now it'll be a lot worse when the company is twice this size. Encourage people to open up to HR and create a culture where they won't fear for their jobs if they report bad behaviour. Allow people to review managers anonymously so that those who are getting a bad response get training in how to manage people

Most people who have been here longer than a year are desperate to leave and the shame is Smart pension had great potential and who knows it may still have but for now I wouldn't recommend it to anyone

28 January 2020

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3 May 2021

How are the career development opportunities at Smart Pension?

Pros

I was blown away by the experience I had during the recruitment process at Smart. Some of the things that particularly stroke a cord were: - The professionalism of the Talent Acquisition Manager: he walked me through every step of the process, providing clarity and support at all times. Nothing was too much bother. - The speed of the whole journey: from application submission, including 3 step interview process, offer to contact signing: all in all - 3 weeks. - The people: everyone I met had a big genuine smile which made me feel at ease since the 1st minute of our conversation. - The interviews: based on interesting case studies, meeting different people from the company, having lots of opportunities to ask questions. It was really a two- way process and it felt like a friendly conversation and sharing rather then a formal interview procedure. This was one of the most pleasant, efficient and human journeys I have experienced recently, one in which I felt total freedom to be myself!

Cons

I have not experienced any downsides.

The interviews: based on interesting case studies, meeting different people from the company, having lots of opportunities to ask questions.

3 May 2021

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23 October 2019

What kind of career opportunities exist at Smart Pension?

Pros

Great culture, amazing diverse people, perfect location, friendly working environment, opportunities for growth

Cons

The future of the company is not completely known as it is an early stage company

Advice to Management

Keep it up

Great culture, amazing diverse people, perfect location, friendly working environment, opportunities for growth

23 October 2019

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23 English questions out of 23

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