TSB Bank Workplace FAQ

Read what TSB Bank employees think about their company's workplace. Employees have questions about everything from the work environment, to the dress code and food at the office.

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All answers shown come directly from TSB Bank Reviews and are not edited or altered.

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Workplace

7 English questions out of 7

5 March 2021

What is a typical working day like at TSB Bank?

Pros

1)Many of the individuals working for the company are lovely people. 2) Work experience on a CV

Cons

1)The computer systems are an absolute joke. Barely a day goes by in which something crashes or stops working. The regular "updates" always cause more problems than they fix, and yet employees are expected to get on with it without complaint meeting targets at all times. This causes constant anger with customers and as a result daily abuse, particularly over the Internet Banking service. Speaking of abuse, while the business advises they do not tolerate it you will receive A LOT of it because of the constant computer problems, and managers have very little sympathy. Lastly, the business may tell you that the system issues are merely 'teething problems' and that they are finding their feet, except they have never fully worked since being introduced in 2018. 2) The company is completely inflexible with working hours. Even if you have a legitimate reason to move them, they won't do it. Want time off at Christmas with your family? Tough luck. And don't trust anything managers say without checking HR policy first when it comes to anything to do with your employment, particularly pay, because you will get caught out on a tecnicality. 3) Speaking of pay, it is far too low for the expected level of knowledge, skill and responsibility required for the role. You are expected to be on the phone non-stop for all of your shift with the exception of breaks/lunches or scheduled time off, and any time you spend off the phone is timed even if you are going to the bathroom or writing emails etc. Guaranteed that any time spent off the phone will later be questioned for its legitimacy by your manager and even if you have a genuine reason they will "coach" you to not spend time off the phone at all. You are also expected to have very detailed knowledge in all banking products and procedures, but the training they offer is very minimal before you get chucked back on the phone. This may sound standard for many jobs but when it comes to banking a lack of knowledge can have dire consequences. 4) The opportunities to climb the ladder or move into different sectors of the business are few and far between. You will be told that if you want to work in a particular department you should talk about it to your manager, but even if you do this when opportunities arise they will not tell you until someone else has been given the role already. 5) The business will constantly tell you they value their employees, but will also repeatedly move goal posts and place large amounts of pressure onto your performance. Feeling stressed? Try meditating and get back on the phone. 6) The turn over is high and the company make little to no effort to hold onto experienced staff members. It is unsurprising given all the above that the bank is considered unpopular by customers and performs poorly in comparison to its competitors. Do yourself a favour and stay far away from them. I certainly wish I had.

Advice to Management

Hope that TSB is purchased and then reabsorbed back into a more competent bank like it used to be with Lloyd's.

You are expected to be on the phone non

5 March 2021

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30 January 2019

What are meetings like at TSB Bank?

Pros

Nothing. Nothing at all about this place makes it a worthwhile place to work. I'd like to say "you can learn a lot here" but you'd never learn anything of value, except maybe how not to do things.

Cons

It's so poorly organised and badly run that its just a mess, from the top down. For any other company this kind of mismangement would count as gross misconduct, sadly here it's a weekday. Its filled with mindless middle management types who don't help, but can book lots of pointless meetings and repeat what the person in charge said in a way that gives the impression they have a clue. I wish I was making this up, but theres someone who'd only job seems to be sitting in the same meeting as the guy in charge and saying: "What I think he's trying to say is...." before repeating the key phrases from whatever nonsense has just been said.

Advice to Management

Management assumes some kind of order or leadership, some of that would be great.

I wish I was making this up, but theres someone who'd only job seems to be sitting in the same meeting as the guy in charge and saying:

30 January 2019

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18 June 2020

What is it like working with clients or customers at TSB Bank?

Pros

The people. Really just the people

Cons

The customers are obnoxious, rude and arrogant but then thats all customers so nothing out of the ordinary.

The customers are obnoxious, rude and arrogant but then thats all customers so nothing out of the ordinary.

18 June 2020

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16 September 2019

What is the work environment like at TSB Bank?

Pros

Great working atmosphere Helpful staff

Cons

Lack of opportunity outside of a retail branch

Great working atmosphere

16 September 2019

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3 April 2019

How is the office food at TSB Bank?

Pros

free tea and coffee customers can b nice

Cons

no training bully managers ,scary place

Advice to Management

remove toxic people. managers need more training

free tea and coffee customers can b nice

3 April 2019

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7 English questions out of 7