Technology Services Group UK FAQ

Have questions about working at Technology Services Group UK? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Technology Services Group UK.

All answers shown come directly from Technology Services Group UK Reviews and are not edited or altered.

22 English questions out of 22

17 November 2020

Does Technology Services Group UK have a pension plan?

Pros

In-house dedicated training department supported by heavy investment in personal development. All colleagues across the organisation structure are pleasant to deal with and all with a focus to help our customers. Great employee benefits, holiday entitlement and pension contributions etc. Really friendly pleasant offices to work, with a nice culture, hang out areas with TV's and Pool Tables etc.

Cons

Nothing springs to mind, been here 15+ years and still enjoy working with my colleagues and looking after our customers across the country.

Advice to Management

Very open and honest communications from the CEO and SMT throughout 2020 and the pandemic which I think they deserve a lot of credit for. I think we have right approach now from an customer point of view, less "sales figures" driven approach and more customer service focused, we just need to give it time to bare fruit.

Great employee benefits, holiday entitlement and pension contributions etc.

17 November 2020

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16 November 2020

How are the career development opportunities at Technology Services Group UK?

Pros

Great internal and external training opportunities Decisions made and decision making process are generally quite transparent A moral company and in particular during these covid times where support has been exceptional Has recently become the right size right shape company that 3 years of change has required Committed to it's guiding principles: Quality/Ownership/ Passion Management are generally held to account in the same way staff are

Cons

3 years of tumultuous change Rapid turnover of staff No real career opportunities, although sideways moves and pay increments are possible to achieve

Advice to Management

Publish more of the good things we do and are achieving to the national press as there is no real cadence to this

No real career opportunities, although sideways moves and pay increments are possible to achieve

16 November 2020

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25 February 2021

What kind of career opportunities exist at Technology Services Group UK?

Pros

The colleagues I worked with really were 1st class, friendly, and it was rare for me to have a bad encounter with anyone bar a few more senior members of staff who, for the most part, were useless, and it was rare to get a response from them if consulted. Exposure to a lot of different technologies and setups was also great, and was a good all-rounded experience that allowed me to learn and work with different environments and technologies. The knowledge I gained working here is invaluable and I appreciated the number of training modules available, however actually having the time to do them is another issue. Benefits provided by the company were great. 25 days a year holiday time, access to "Perkbox" which gives goodies for being nominated for "Purple Star" awards, and so on were great and did help with the daily grind.

Cons

Horrible management. From the get-go I was constantly warned about how the SMT and Middle-Management can be pretty useless, and for the most part they were right. I definitely wouldn't tar everyone with the same brush, but the SMTs "Update" webinars were all very samey, and never gave any solid information. A great example was when the SMT stressed no more redundancies would be made, but it happened anyway. COVID is a strain on the organisation yes, but using it as a scapegoat to poor management is a no. Training. Weekly training time is provided by the company, but I would never bet on actually being able to utilise it all that often. Most of the time, the 1st and 2nd line Service Desks are overwhelmed with calls and tickets due to being heavily understaffed for the amount of issues coming in, and as a result it wasn't uncommon for the training time to be suspended for weeks at a time. This is penalising the Service Desks for issues outside of their control - if training time is promised, it should be given. Targets. More emphasis is put on hitting calls taken/tickets handled targets than actually resolving tickets. The 1st Line Service Desk team have a maximum of 20 minutes to speak to customers about an issue, investigate it, and resolve it. For more complex issues this just isn't possible, and almost always results in an escalation which puts the 2nd/3rd line teams (but especially 2nd line) under a lot of pressure to clear the building queue. For a company that prides itself on one of it's main values being "Ownership", they've not made it particularly easy to actually work a ticket through to completion - it just gets passed up. Not a lot of upward mobility. From my time at TSG, there didn't seem to be a whole lot of emphasis on upwards mobility within the company, totally unlike other organisations I have experienced. It's common to feel like nothing more than a 'cog' in the machine, whilst watching most senior positions that become available being filled by external hires, even though there is plenty of extremely talented people within the company itself. The only real avenue for promotion that I could see was between 1st - 2nd line, but it seemed to end there for the most part. Oh, and as a finale, certain customers of TSG are well-known within the Service Desk due to their abusive and aggressive nature whenever they log a support call. It was not uncommon for myself or colleagues to get blatant verbal abuse from this particular customer, and the management did not think it necessary to address these issues even after colleagues had been left in tears - yes, the occasional problem customer is just part-and-parcel with a Service Desk role, but not repeated abusive calls that puts an already overworked Service Desk under even more pressure. Holding onto such an insignificant profit margin (the customer is not a large one) in exchange for the Service Desk having to accept abuse seems like a bit of an oversight from management - big thumbs up from the Service Desk for that one, guys.

Advice to Management

Put a lot more focus into the Service Desk as I feel if it's left as-is, a lot of employees will leave for competitors (as has already happened). Simplify the management structure. All too often the Service Desk is delayed whilst trying to find out who needs to be consulted for certain customers, with it later turning out to be a colleague with a role that's vague and leaves you thinking - "What do you even do?"

Exposure to a lot of different technologies and setups was also great, and was a good all

25 February 2021

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4 November 2020

Does Technology Services Group UK have any sort of mentoring programme?

Pros

- Good communication from the SMT with a very customer focused business. - Excellent training program, we have our own Microsoft Certified Trainer. - Very good company benefits, up to 30 days holidays, 6 months full pay followed by 5 years half pay if sick, death in service scheme, as well as many others. - Very staff focused on general welfare of their employees.

Cons

Nothing negrative to say. I enjoy my role at TSG and working with some great people

Advice to Management

Keep up the great work.

Excellent training program, we have our own Microsoft Certified Trainer.

4 November 2020

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13 February 2020

Why do Technology Services Group UK employees quit?

Pros

Fantastic people with a real team ethos, supportive and approachable management team, good range of benefits, excellent training and development opportunities and lots of positive changes underway to improve things further.

Cons

There has been a lot a change in recent years - but for the right reasons.

Advice to Management

Continue to recognize when staff go the extra mile, continue to review benefits to keep them competitive.

but for the right reasons.

13 February 2020

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22 English questions out of 22