Good staff on the ground level
A few of the junior management team will make an effort
No support from senior management
Talk a good game but do not have the skills to deliver
Unclear goals and objectives
Weak policies and processes
Most of the management team will not listen when being told they are making errors .
You only do well if your face fits.
Advice to Management
Read the reviews on here again, I know you are aware of them. The reviews are consistent over a long period of time and the majority have similar themes. You have serious issues with some members of SMT and if you feel you are currently reading a post by another disgruntled employee then you are the issue yourself.