Three FAQ

All answers shown come directly from Three Reviews and are not edited or altered.

37 English questions out of 37

25 April 2019

Does Three give compassionate leave?

Pros

• 2 Hour lunch on Wednesdays to support mental health wellbeing. • High focus on improving & maintain staff mental health. • Casual Dress code. • Higher management engage with everyone regardless of their pay grade. • A company want to improve on Learning & Development. • Great annual leave, bereavement, child care policies. • Great benefits e.g. Staff phone & SIM. • Hiring policy – you can teach someone how to do a task but not how to be a team player which gives people a fair chance of a good career.

Cons

• Limited career progression as most people don’t leave. • Certain areas are very under paid. • Line managers literally hold all the cards and make all decisions. • No enough hours in the day to complete tasks. • Line Managers jobs are unclear, most are hired to be people managers so don’t understand their advisors roles. • There’s difficulty when collaborating with other teams – on a social level everyone get’s along, this is not the same on a professional level. *** There have been 2 TUPEs - MAJOR CON.

Advice to Management

Review the new structure, either remove lead advisors/TLs or Line managers - there are too many cooks in the kitchens providing different information each time. Clarify a managers duties to their teams. Listen to the surveys about mental health, don't just implement things without doing research. If yet another TUPE happens, handle it with care. Don't force everyone into a room and pretend that Capita/Tech M are the best companies ever. Your staff chose to work for you, not those companies.

• Great annual leave, bereavement, child care policies.

25 April 2019

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26 February 2020

What is the retirement plan like at Three?

Pros

The benefits are outstanding and a definite bonus. The flexible working and Wellness Wednesdays were great - A lot of places lie and promise a good work/life balance, but Three actually deliver on it. There are a lot of nice people throughout the company at all levels that treat you like an equal. The agencies are very easy to work with - full of potential that is untapped.

Cons

While a lot of people are nice, there are also a fair share of viscous and condescending employees. Out to knock each other out of the way to gain promotions. Don't expect to be welcomed with open arms, its hard to break through to some teams as its very cliquey. Senior leadership seem to have a secret motive they don't share with the business, as several employees were told they were doing a fantastic job and let go for made up reasons. It felt like a push out of contractors and new employees, even though some of them were a lot better than ones that had been there longer. Advice given to me when I started by someone in Marketing - 'Don't trust anyone or make friends, people here don't like hard workers that will get them out of a job, the best way to keep your job is stay quiet and get work done.' It's impossible to make improvements and bring in new ideas. People are set in their ways and refuse to move things to this century. It is a battle to say the least. Some teams are more about the life balance and tend to do the least hours possible and sneak out. They see this job as an easy retirement role and aren't fussed about getting work done to a deadline - I think this is also down to poor leadership/line managers who don't seem to care. Hot desking - not enough tables, due to the cliquey nature, people reserve for colleagues they like more and you can be left to scour the building for a free seat.

Advice to Management

Relook at senior leaders (Head of roles) and how they treat their teams and their career development plans. Management are too obsessed with survey results, rather than actually letting people do their work, or helping current staff with their problems.

They see this job as an easy retirement role and aren't fussed about getting work done to a deadline

26 February 2020

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25 October 2018

Does Three have a pension plan?

Pros

Great bonus scheme based on sales targets Staff handset and SIM benefits Additional benefits including Dental Care and pension

Cons

High targets that are not always possible to meet. Promoter scoring system in which only 9 and 10 count as a good score. These also affect your bonus. Monthly and quarterly performance reviews, constant observations and staff meetings. Restrictive framework for sales process and high pressure to sell multiple products.

Advice to Management

Take a bit of the pressure off.

Additional benefits including Dental Care and pension

25 October 2018

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5 January 2019

Does Three offer parental leave?

Pros

Good upward mobility, great benefits and flexibility

Cons

Could have a much more comprehensive maternity and paternity leave.

Could have a much more comprehensive maternity and paternity leave.

5 January 2019

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3 December 2020

Does Three offer a wellness program?

Pros

Lots of chances = opportunity Good salaries Great people

Cons

Old fashioned leadership style from new leadership team. Huge turnover of popular senior leaders. Removal of well designed wellness benefits, lower commitment to employee health. Hierarchical style imposed, no delegation or trust

Advice to Management

Get with the times Be more supportive of women, just because you “don’t do the women agenda”, doesn’t mean many others of your employees do need that support

Removal of well designed wellness benefits, lower commitment to employee health.

3 December 2020

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37 English questions out of 37