TransferWise FAQ

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Does TransferWise provide leads to sales teams?

7 English reviews out of 7

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7 May 2020

Pros

- We don't have a dress code and you can be yourself - Pets are allowed - Environment is good - Teams are very supportive - Team leads are awesome and they will help you growing and finding the tools for you to become a better agent or become something else in the company - If you want you can grow in the company and change to a different departments very easily if you think there is something you would like to specialize in or if there is something you think you will be good with. You will always get support from the company, team leads and colleagues.

Cons

- The communication in between different teams is sometimes a little disorganized - Some parameters we have to comply as a customer support and are not reasonable, because if you want to help customers you need time to get the right solution (quality should matter more than quantity).

You will always get support from the company, team leads and colleagues.

7 May 2020

Reviewed by: Customer Service Associate in Budapest (Current Employee)

14 March 2019

Pros

They are riding high on past success. They've been lucky that competitors have had a few problems...

Cons

Most leads are leads based on length of time in company rather than any leadership ability. Inconsistency of ability across teams - people are kept/ promoted if they agree with the leadership team. Some of the leadership team are really incompetent so they prefer people around them who are just as incompetent... Micro-management by leadership (esp CEO) or in worst cases complete by-passing of teams ....while still claiming to be an autonomous culture. No longer the boys club it used to be... but the female employees are pretty cutthroat while claiming to be supportive.

Most leads are leads based on length of time in company rather than any leadership ability.

14 March 2019

Reviewed by: Anonymous in United Kingdom (Anonymous Employee)

7 May 2020

Pros

- We don't have a dress code and you can be yourself - Pets are allowed - Environment is good - Teams are very supportive - Team leads are awesome and they will help you growing and finding the tools for you to become a better agent or become something else in the company - If you want you can grow in the company and change to a different departments very easily if you think there is something you would like to specialize in or if there is something you think you will be good with. You will always get support from the company, team leads and colleagues.

Cons

- The communication in between different teams is sometimes a little disorganized - Some parameters we have to comply as a customer support and are not reasonable, because if you want to help customers you need time to get the right solution (quality should matter more than quantity).

- Team leads are awesome and they will help you growing and finding the tools for you to become a better agent or become something else in the company

7 May 2020

Reviewed by: Customer Service Associate in Budapest (Current Employee)

16 July 2019

Pros

I’ve worked for TransferWise for a year and so far my experience has been amazing. The people who come here from other corporate jobs know how lucky they are to have found TransferWise. It’s unlike any other company in the Tampa area. The office is beautiful and there are plenty of drinks, snacks, and coffee provided daily. We have weekly team lunches on Thursdays. You can bring your dog to work any time you like. It’s just a really cool place to come to everyday. We have the flexibility to work from home but many people enjoy coming into the office because it really does have a good vibe to it. We just enjoy being around each other. The benefits are amazing. Lots of PTO, company stock, 401k, sick time off, and on and on. They really do take care of you and the out of pocket costs are minimal as compared to the benefits I’ve had from other jobs. There is a lot of opportunity for growth if you want it. People who are driven and self-motivated will succeed. If you need a lot of hand-holding - or being told what to do - this is probably not the place for you. Leads will help point you in the right direction to help you achieve your goals, and if you work hard you can be promoted pretty quickly. There’s flexibility to create your own role. The company is growing fast so new positions are popping up all the time.

Cons

There is a lot of competition for roles, and many roles are filled externally rather than hiring from within. There is a need for better training of associates who wish to develop their skills and talents. There seems to be a lot more travel opportunities for the foreign offices and not so much for Tampa unless you are a lead. Even then there isn’t much travel. More often it’s that’s people from the other offices are visiting us. Autonomous teams means that communication between product and operational teams is strained. It’s getting a lot better and everyone agrees we can work on this, but there is still a bit of a divide. Pay is not great. It’s hard to get top talent if you aren’t willing to pay for it.

Leads will help point you in the right direction to help you achieve your goals, and if you work hard you can be promoted pretty quickly.

16 July 2019

Reviewed by: Verification Specialist in Tampa, FL (Current Employee)

3 October 2020

Pros

- You get a lot of responsibility which makes you learn a lot quick - There is no (micro)management at all. People trust you entirely in your job. - Work hours and location are very flexible (even before COVID). Nobody cares if you come in late, or leave early from time to time. It's mainly about your results, people don't mind how you achieve them. - Frequent team nights and trips with your coworkers are amazing. Going to work quickly feels like hanging out with friends.

Cons

- The autonomous culture is great: you look for your own projects and work on what you think is important. I personally liked it, but for some people this might be confusing and hard. - The organization is very flat: there's almost no hierarchy. This means you get a lot of decision making power and freedom. But this also means that there is no real way to develop a 'career' within TransferWise. You can only really become a team lead, which is only possible if your lead leaves. Beyond that there's no way to 'climb up the ladder'. The CEO himself said that he 'doesn't want people to come to TransferWise to develop careers'. - You'll be assigned to an autonomous team, meaning that as an analyst you'll be working with a team of engineers, product manager, designer, etc. There is no functional departments. This has its advantages but it also means you're alone in your role. There's no real senior analysts to learn from.

Advice to Management

- Enable continuous development. There's a clear ceiling on both career development and knowledge development in TransferWise. The general response to this is 'Make your own role / Start learning by yourself' but this is a pretty lazy attitude and doesn't work for a lot of people. - Review people that are in medium to high management positions. I have seen many leads, heads, or even vps that mainly got to their position because they were at the right place at the right time. Having joined TransferWise when it was a small(er) company does not make you qualified to become a senior manager. It's too easy to hide behind the success of teams as a (senior) manager since all teams are very autonomous and function entirely without input of the higher ups. A way to give anonymous feedback and more critical evaluations could really help.

You can only really become a team lead, which is only possible if your lead leaves.

3 October 2020

Reviewed by: Analyst in London, England (Former Employee)

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7 English reviews out of 7