TransferWise FAQ

All answers shown come directly from TransferWise Reviews and are not edited or altered.

36 English questions out of 36

20 March 2019

What is a typical working day like at TransferWise?

Pros

No micro management, no hierarchy shift, awesome environment, flexibility, Pizza, Sauna

Cons

Couldn't think of any till now!

Advice to Management

Keep doing what you are doing

No micro management, no hierarchy shift, awesome environment, flexibility, Pizza, Sauna

20 March 2019

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30 August 2019

What are meetings like at TransferWise?

Pros

You get loads of autonomy and influence over product and design. You won't be a code monkey.

Cons

This can be very very inconsistent depending on the team. In my experience I encountered clueless managers trying to further their own careers over the betterment of the team. There are quite a few living embodiments of the Dunning-Kruger effect! The environment started feeling a lot more corporate. The classic issues of 'waterfall masquerading as agile' have started to crop up. The number of meetings kept going up and don't expect to get any concentrated time to do work as Slack will ensure you're constantly distracted! The company is also in a bit of an identity crisis about what the product actually is. Ask 10 people and you'll get 10 different answers. None of them incorrect but not entirely correct either. The culture and values on paper look great but I'm finding it harder and harder to see those values in a practical way. It doesn't matter what you write on the wall but what you reward and who you promote. In my experience there was a massive incongruity between the written values and practical values. There is a certain kind of person that can succeed at TransferWise. The traits likely to do well are over confident, loud, loves to talk and can make themselves heard in a loud meeting. It's rather sad because here's a company that has literally everything going for it. It's solving a real problem with a product that seems to work (so far) and is profitable. The management seem to be caught like a rabbit in the headlights though and that could cripple the company's long term prospects.

Advice to Management

Start making some decisions! Autonomous teams are just a cop out from having to call some shots and ruffling a few feathers. People management is non existent. Spending some time on that would massively improve efficiency.

The number of meetings kept going up and don't expect to get any concentrated time to do work as Slack will ensure you're constantly distracted!

30 August 2019

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25 September 2019

What is it like working with clients or customers at TransferWise?

Pros

Great career opportunities if you are hard working and can find your own path. Amazing work environment - everybody in the team is customer focused and people are always up for collaboration in order to make the customers lives easier. Stock options - A great way for employees to be invested in the company. Autonomous teams - It's kind of a double edged sword. When the team lead is good at their job the autonomous team is a super efficient way to work, but unfortunately due to our amazing growth some teams are unorganized due to the autonomous teams and could use a better lead. You can bring your pet to work!

Cons

The salary is still not the best when compared to the market, e.g in banking. Especially when taking into account the average salary rise within the last year and the consumer price index. Sometimes it does feel like older employees get better benefits for the same job. E.g better salaries, oldies protect each other and new positions are given to older employees even when someone else could be a better fit. More assistance could be offered to team members by the team leads in order to find the career path they are interested in. Not everybody can build their own path 100% and it's completely fine :) But these are just small things to improve on and overall the pros outweigh the cons massively.

Advice to Management

The salaries should be remapped in accordance with the market situation, inflation and average salary levels in Estonia.

Amazing work environment - everybody in the team is customer focused and people are always up for collaboration in order to make the customers lives easier.

25 September 2019

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7 May 2020

Does TransferWise provide leads to sales teams?

Pros

- We don't have a dress code and you can be yourself - Pets are allowed - Environment is good - Teams are very supportive - Team leads are awesome and they will help you growing and finding the tools for you to become a better agent or become something else in the company - If you want you can grow in the company and change to a different departments very easily if you think there is something you would like to specialize in or if there is something you think you will be good with. You will always get support from the company, team leads and colleagues.

Cons

- The communication in between different teams is sometimes a little disorganized - Some parameters we have to comply as a customer support and are not reasonable, because if you want to help customers you need time to get the right solution (quality should matter more than quantity).

You will always get support from the company, team leads and colleagues.

7 May 2020

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20 September 2019

What is the work environment like at TransferWise?

Pros

Great work environment with a great team, you'll get a lot of opportunity to do different things and see where you fit. CS is the perfect place to start.

Cons

It's very different from.anywhere I've worked which can be hard

Great work environment with a great team, you'll get a lot of opportunity to do different things and see where you fit.

20 September 2019

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36 English questions out of 36