Turtle Bay Culture FAQ

Pros

progression and career opportunities are pushed and there if you want it good culture and team are great busy environment, lots to do

Cons

long shifts work-life balance sometimes isn't quite there but will improve with staffing levels and is to be expected in hospitality

Pros

Not many.. guarunteed hours as a busser as the restaurant cannot run without you.. yet TB exploit this. Other waiters/waitresses almost become like family since you have to endure horrible work environments together.

Cons

Rarely treated like a human - given long shifts with, at most, a 10minute cigarette break - more if you're liked by the managers or in a relationship with them. The Bristol restaurant only ever had 2 bussers yet this was not enough to have the restaurant run efficiently. To add to that the company are excessively CHEAP - consistently under-staffed to save money meaning EVERYONE on shift was always in a bad mood as we were all over-worked. Waiters also should NOT have to pay back 3% of their takings for the shift back to the company from their tips. On interview I was promised I'd get tipped out by waiters on every shift, but never was as they would often have no tips left after literally PAYING the company to work there - understandble! Staff were OFTEN intoxicated on shift.. managers turned a blind eye to this. On one staff work party a manager initiated a game where everyone bet on who'd throw up first - he bet on me and proceeded to try and get me drunk even though I wasn't legally old enough to drink. MANY many many work place relationships - not uncommon to experience tensions on shift because a manager and his waitress girlfriend were arguing. Non-managment staff were generally great, except they often saw my role as below them and never asked for favours, just bossed me around. Undoubtbly the reataurant relied on the bussers to run but we were never seen as a focus for support. Yes our job is to clean tables, wash cutlery, collect glasses, refresh stock, but this doesnt mean that nobody else had to help with that. On a shift where it's fully booked all night taking in between 20k-30k, 2 bussers cannot fulfil our roles as theres was not enough of us.. and waiters would just stand around doing nothing for long periods of time.

Advice to Management

Provide a professional work environment! Treat your employees like humans. Stop exploiting workers for the sake of huge profit margins and put more people on shift to ensure the place is run efficiently.