Yell FAQ

Have questions about working at Yell? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Yell.

All answers shown come directly from Yell Reviews and are not edited or altered.

48 English questions out of 48

21 September 2020

Does Yell offer an employee assistance or workplace counselling program?

Pros

Good benefits and people. Strive to support and reward hard work and commitment

Cons

None of note, that i can think of

Good benefits and people.

21 September 2020

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19 July 2019

Does Yell offer vision insurance?

Pros

Training, healthy living incentives, free hot drinks

Cons

Poor business plan means lots of customer dissatisfaction - you're taught to get websites online as soon as possible without any care for the quality, low morale in teams even from new starters, not flexible on hours at all, some hostile/passive aggressive managers

Advice to Management

Think about your employees at the bottom and demonstrate some faith in the product

Training, healthy living incentives, free hot drinks

19 July 2019

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30 July 2021

Does Yell offer unlimited holiday?

Pros

Very few talking points to celebrate about what the company actually can deliver with professionalism. Some truly great colleagues, with individual core skills and drive, some totally customer centric colleagues. There are very many individual people, trying to make a difference.

Cons

Lack of integrity and consistency from middle management ,total lack of transparency when seeking clarification on issues relating to pay, reward and benefits. A desire to manage the space between calls as an absolute life or death issue, managers fail to grasp there is far more to sales than simply speaking, the sales process involves, sending an email, sending a brochure, this is always discouraged and frowned upon. You will be given leads to dial, to convert, these leads will be previously dialed by other colleagues,15 times each, more, so your leads to convert are in essence almost worthless, converting something which other agents have tried for weeks to also convert. There is an endless incentive scheme, which is in truth make believe. The company will advise you will receive Yell Reward vouchers when you pass accreditation, you will not, you will ask, several times for your reward...it will not materialize. The company will advise you will be rewarded for having ,the biggest sale of the week, you will achieve the large sale, and sadly, you will not receive your incentive, you will ask your manager, but, you will never receive what you have been advised is yours, this is particularly disappointing. There can be a very slow response time ,from other areas of the business in the desire to assist the customer with speed, very slow, and a general lack of collaboration from the other important areas of the business. The way you will be measured as efficient is is dial rate, so you will have perhaps 5 leads( on a good day) and of these leads,1 will be a deadline, 1 will be student doing research, so you might have 4,maybe5 leads, and be expected to hit 180 dials, and 3hours talk time, if you have 4 leads and dial each one 40 plus times a day.......what happens when the customer answers on the 41st attempt???Is that customer happy to be called 40 plus in a day?? This 41st attempt which is answered, then becomes an absolute pressure sale, front loaded with acute pressure, plus you must never allow the customer off the call, ever.

Advice to Management

Treat all agents equally, avoid developing hierarchies based on personality and not performance, this is major issue, and should really be resolved in order to develop all to their very best potential. Conduct yourself with consistency and integrity, always. Allow the sales team actually watch the Business Update from the CEO, this is always denied and advised" It is being recorded, we will schedule time to watch the business update at a later date" i have never seen the business update, ever..so i am unaware of the message from the CEO, this is a huge opportunity missed to understand the message from the SLT. If you do advise a colleague they have achieved a pay bump, please do follow up as failure to do so really does devalue the relationship critically.

There can be a very slow response time ,from other areas of the business in the desire to assist the customer with speed, very slow, and a general lack of collaboration from the other important areas of the business.

30 July 2021

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3 June 2019

Does Yell offer massages?

Pros

Early finish Fridays. Free tea and coffee if your allowed to leave your desk.

Cons

Disgraceful company to work for. No ethics or morals. Trained indirectly to rip off customers. All they care about is revenue. No pay rise at all. Try con people with a elite pay rise which is £100 only for the top 30 best in company. Staff are pushed to drink to be a part of a culture for progression. Unfair interview process for new vacancies. All fixed. No care for staff and personal circumstances. Your just a number regardless of how long you have been there. Agents are pushed to leave reviews so they look good however they are all fixed cleverly. Always bad press about them and plenty more will come. Everything changes daily and they tell you and change commission scheme 2 days before pay.

Advice to Management

Stop picking and choosing who you favour fir managing.

Free tea and coffee if your allowed to leave your desk.

3 June 2019

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21 February 2021

Does Yell have a pension plan?

Pros

Excellent career progression opportunities, great pay, private healthcare, good pension, strong culture and values, working from hope opportunities, friends for life, brilliant training, strong brand, dynamic for the digital world, great products, superb partnerships, job security

Cons

Other than the normal BAU which is the same for any company, I have no cons

Excellent career progression opportunities, great pay, private healthcare, good pension, strong culture and values, working from hope opportunities, friends for life, brilliant training, strong brand, dynamic for the digital world, great products, superb partnerships, job security

21 February 2021

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48 English questions out of 48

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