Quiqup Interview Question: During the second round of f... | Glassdoor.co.uk

Interview Question

Customer Operations Manager Interview London, England

During the second round of face to face interview I was

  asked to complete a role play based on people management. I was presented with a scenario where a new employee in my team was having some difficulties and these issues were highlighted by other members of the management team. I was to conduct a 1 on 1 conversation with the employee.
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I took notes and with them prepared an opening to the conversation which clearly stated what we were talking about and what the goal of the meeting was. I then tried to get to the root of the employees issue to create a level of understanding. I then finished up with a summary of what had been discussed and what follow up actions were committed to.

During the exercise I focused on remaining in control of the conversation and focusing on the goal of the meeting.

Interview Candidate on 2 Jul 2018

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