I was contacted by the department director, she gave a brief description of the job, stated that they operated 24 hours a day 7 days a week and required open availability. I was responded back that I was still interested in the job and we scheduled an interview for the following week. I sat with 2 people during the interview, one of them seemed to interact more than the other. which made it uncomfortable. The questions where pretty standard, more so based no customer service and being able to navigate through accounts quickly. The thing that I didn't like was I stated I was available on the evening on the weekends and open Monday- Friday, however they want you to be available every single hour of the day Monday- Sunday and that just isn't realistic. They work 12 hour days, 3 on 2 off. Pay starts off at 15.08 based on union pay scale. The call center was very small, maybe about 12 people, which half where also dispatchers.

I applied online and received a call to come in for the Criticall Testing about 2 weeks later. The test lasted about 3.5 hours and involved a series of challenging tests measuring memory, attention to detail, spelling, multi-tasking, and other skills necessary for the job. I actually tested in the actual dispatch center so I could overhear real calls being taken while testing. It was a good indicator of what the real job environment would be like. Lots of noise and activity. After I received passing marks, I came in the next week for a face to face interview with two managers. It was pretty relaxed and they asked a lot of questions about my job history and skills and told me more about the position. I suggest emphasizing your ability to multitask and remain calm under pressure.