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      Alabama Power

      Part of Southern Company

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      Related searches: Alabama Power reviews | Alabama Power jobs | Alabama Power salaries | Alabama Power benefits
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      Customer Service Representative Interview

      27 May 2016
      Anonymous employee
      Selma, AL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Alabama Power (Selma, AL)

      Interview

      I applied online, was emailed about a week later to take an assessment. After I passed another week later was called in for an interview. All interviews here are panel interviews. The Manager of the office was present, a rep from HR and other managers from surrounding offices. So prepare to make eye contact with everyone in the room. Entire process took about a month.

      Interview questions [1]

      Question 1

      Tell me about a time you had to tell a customer something they did not want to hear.
      Answer question
      7

      Other Customer Service Representative interview reviews for Alabama Power

      Customer Service Representative Interview

      20 Aug 2025
      Anonymous interview candidate
      Alabama City, AL
      No offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 4 weeks. I interviewed at Alabama Power (Alabama City, AL) in Aug 2025

      Interview

      I was interviewed by 4 interviewers. It went great. They asked fairly easy questions. I have never been intereviewed by that many people before. I wonder why Alabama Power use so many interviewers. I guess it's good in a way good way. Instead of coming back for a second interview they all have their answers.

      Interview questions [1]

      Question 1

      Tell me about youself, What makes you different from any other person on the job. Do not remember all of the questions.
      Answer question

      Customer Service Representative (CSR) Interview

      6 Mar 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through other source. I interviewed at Alabama Power

      Interview

      Interview panel made up of six people. Each person will ask a different question. Took about 2-3 weeks to hear back from interview. Overall decent questions with a few focusing on their policies and safety.

      Interview questions [1]

      Question 1

      Knowledge of the job applied for and the applications used for the job.
      Answer question

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