Apple Apple At Home Advisor Interview Questions | Glassdoor.co.uk

Apple Apple At Home Advisor Interview Questions

Interviews at Apple

325 Interview Reviews

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Helpful (2)  

Apple At Home Advisor Interview

Anonymous Employee in Atlanta, GA (US)
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied through a recruiter. I interviewed at Apple (Atlanta, GA (US)) in June 2015.

Interview

Applied via Apple website, had preliminary interview with HR, 2nd interview with Supervisor, 3rd interview with Area Manager. I was contacted by the supervisor and offered the position. I had to complete a background check and verify my identity before I was hired.

Interview Questions

Other Interview Reviews for Apple

  1. Helpful (15)  

    Apple At Home Advisor Interview

    Anonymous Employee in Austin, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3+ months. I interviewed at Apple (Austin, TX (US)) in January 2017.

    Interview

    It was an interview over the phone, which then moved on to an interview over skype. They gave basic information about the role and what I was expected to do, and then they asked me questions about myself.

    Interview Questions

    • Why are you interested in working for Apple?   4 Answers

  2.  

    Apple At Home Advisor Interview

    Anonymous Employee in Dallas, TX (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Apple (Dallas, TX (US)) in June 2015.

    Interview

    Phone interview, Face Time interview, Face Time interview with a random manager. This took anywhere from 10 minutes to 1 hour. You get a call from screener that ask you several questions to see if you are right for the job you applied for.

    Interview Questions

    • What would you do when a mad customer calls in and phone will not work. How do you fix a email that is not sending to your phone.   3 Answers
  3. Helpful (16)  

    Apple At Home Advisor Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Apple in March 2017.

    Interview

    Asked a lot of troubleshooting questions and how much you know about Apple products. Role-play scenario about someone having issues with their iphone. How would you troubleshoot an external monitor?

    Interview Questions


  4. Helpful (1)  

    Apple At Home Advisor Interview

    Anonymous Interview Candidate in Sacramento, CA (US)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through college or university. The process took 5 days. I interviewed at Apple (Sacramento, CA (US)) in March 2013.

    Interview

    We scheduled a phone interview and talked for about half an hour covering multiple topics and did some amount of role playing. Overall it went ok but they did not end up hiring me.

    Interview Questions

    • How I would handle a situation with an angry/upset customer.   3 Answers

  5. Helpful (5)  

    Apple At Home Advisor Interview

    Anonymous Interview Candidate in Tucson, AZ (US)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Apple (Tucson, AZ (US)) in January 2017.

    Interview

    Apple will arrange a call, give you about a 15 minute feeler questionnaire, then go ahead and let you know by the end of the week what they will do. I interviewed with them and got through the second round of interviews before they said they would be looking different places. All in all very corporate interview process with multiple rounds.

    Interview Questions

    • How much on phone customer support experience you have.   4 Answers

  6. Helpful (1)  

    Apple At Home Advisor Interview

    Anonymous Employee in Tempe, AZ (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Apple (Tempe, AZ (US)) in April 2015.

    Interview

    FaceTime interviews
    2-4 week process
    Testing your ability to handle difficult customers
    Very nice recruiting officers. Looking to help college students specifically
    High GPA will influence your chance of getting an offer quite a bit

    Interview Questions

    • Describe how you would handle a situation where someone has lost content on their apple decive   2 Answers

  7.  

    Apple At Home Advisor Interview

    Anonymous Interview Candidate in Atlanta, GA (US)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Apple (Atlanta, GA (US)) in November 2016.

    Interview

    Applied online and briefly spoke to an agent over the phone. She emailed me to set up a FaceTime interview. The interviewer asked questions on how I would handle a call. He threw me situations and I had to respond with questions I would ask to figure out what is wrong. Went pretty well. I received an email asking me to finish my online profile. I think I took too long to fill it out (I needed references) because I eventually got the denial email.

    Interview Questions

    • If someone called you and they seemed to be frustrated, how would you handle it?   2 Answers
  8.  

    Apple At Home Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Apple in May 2014.

    Interview

    The first interview was a phone call. They were perfectly nice and simply ran me through a couple troubleshooting scenarios. The call lasted probably less than ten minutes tops. It went well so the scheduled me for a second interview right then and there.
    The second interview was on Skype with a different recruiter where she asked me more technical questions and looking for informational as well as empathetic responses. It went well enough that she said she would email me the next interviewing manager.
    The third interview was a manager of the at home advisers. It was almost exactly the same as the second interview.
    Then when I got the offer they did a third party back ground check that took upwards of two weeks to complete.

    Interview Questions

    • What does RAM stand for?   2 Answers
    • If I am about to see a movie but my battery is almost dead, what can I do to save battery life?   Answer Question

  9.  

    Apple At Home Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Apple in March 2013.

    Interview

    i applied online and spoke with a recruiter over the phone. After passing the phone screen, there were two additional interviews via FaceTime. The first interview was about customer service experience, and some technical questions. The third interview was with a hiring manager. In both of the interviews, there are different customer call scenarios.

    Interview Questions


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