Australia Post Customer Service Officer Interview Questions | Glassdoor.co.uk

Australia Post Customer Service Officer Interview Questions

Interviews at Australia Post

3 Interview Reviews

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Helpful (3)  

Customer Service Officer Interview

Anonymous Interview Candidate in Sydney (Australia)
No Offer
Negative Experience
Difficult Interview

Application

I applied online. The process took 1+ week. I interviewed at Australia Post (Sydney (Australia)) in February 2020.

Interview

Got an email a couple of days ago that says:
Thank you for your application!
We are pleased to advise you have successfully progressed to our next stage. We would like to invite you to participate in a 5-10 minute phone interview on Monday with one of our Talent Acquisition Consultants. Please respond and advise what time best suits you between 12:30pm - 4:00pm

I replied "I'm available anytime". Monday comes around, I prepare, it's 12:30pm and I ready myself. I began wishing I'd mentioned an exact time so I wasn't anticipating it at any moment. Then 4pm goes by. Nothing. No call, no text, no email informing me on anything. So basically I wasted my whole day waiting on them for nothing. Perhaps I should have expressed my thankfulness in the email and like I mentioned - set an exact time, still, I don't see why this would make them not at LEAST email me something so they didn't waste my time. If the interview experiences I was reading up on this site weren't bad enough! Don't bother applying. They really don't give a damn.

Other Interview Reviews for Australia Post

  1.  

    Customer Service Officer Interview

    Anonymous Employee in Melbourne (Australia)
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Australia Post (Melbourne (Australia)) in September 2017.

    Interview

    Multi-step
    1. Phone interview
    2. Online assessment
    3. Group interview

    After Step 3., I was offered the job and was asked to complete a medical test for insurance purposes.

    While they claimed that the medical test would not impact the offer and was purely for insurance reasons, once I disclosed that I was on anti-anxiety medication I was asked to get further paperwork to prove that I was able to work in a customer service role (despite being in the same role for 2+ years immediately prior to this role). Despite providing the requested paperwork within 24 hours, I was told that they had "filled all of the roles" - remember, I was offered the role after the group interview. I feel that this was due to disclosing that I was on anti-anxiety medication and that it was an act of discrimination on behalf of Australia Post

    Interview Questions

    • How would you react to an angry customer?   1 Answer

  2. Helpful (5)  

    Customer Service Officer Interview

    Anonymous Interview Candidate in Melbourne (Australia)
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Australia Post (Melbourne (Australia)) in June 2014.

    Interview

    The interview was with two members of Australia post HR and a manager. They asked a few questions and I asked them a few questions about the job and I left and got a phone call a few days later to tell me I got the job.

    Interview Questions

    • What retail experience do you have?
      What is up selling and cross selling?
      How many years have you been in a customer service role?   1 Answer
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