Avis Budget Group Customer Service Representative Interview Questions

Updated Nov 23, 2021

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Found 49 of over 566 interviews

Interviews at Avis Budget Group

Experience
Positive57%
Negative22%
Neutral22%
Getting an Interview
Applied online81%
In Person7%
Recruiter5%
Difficulty
2.1
Average
HardAverageEasy

Avis Budget Group

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I interviewed at Avis Budget Group

Interview

Easy everyone was polite, do come prepared for the interview. The interview process was clear and the staff was extremely welcoming and accommodating. Many places are lacking during interviews throughout this pandemic but this Avis Budget cares about the people they interview.

Interview Questions
  • How are you as a person, how do you feel in fast paced environments.
    Answer Question
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Avis Budget Group

Anonymous Employee in Chicago, IL

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. I interviewed at Avis Budget Group (Chicago, IL) in Jun 2021

Interview

Easy took about 15 minutes hired on the spot . I would recommended to someone who isn’t very outgoing . Other than that great and efficient interview process. I would do it again .

Interview Questions
  • What would I do if a customer was complaining that they did fill the gas back up and only had a few short minutes before the missed their flight to discuss the issue at hand .
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Avis Budget Group

Anonymous Interview Candidate

Declined Offer
Positive Experience
Application

I interviewed at Avis Budget Group

Interview

Rent cars to people who booked rentals. Upsale insurance and add ons. Organize corporate rentals. Asks about customer service background. Do you enjoy working any time of the day? What days can you work

Interview Questions
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Avis Budget Group

Anonymous Employee in Victoria, BC

Accepted Offer
Negative Experience
Easy Interview
Application

I applied online. I interviewed at Avis Budget Group (Victoria, BC)

Interview

Very simple. They hired me on the spot. Should have been a warning sign! The manager was super busy and the interview was very short. The office looked run down and there was very much a bro culture going on.

Interview Questions
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Avis Budget Group

Anonymous Interview Candidate in Murray, UT

No Offer
Negative Experience
Average Interview
Application

I applied online. The process took 3 weeks. I interviewed at Avis Budget Group (Murray, UT) in Jan 2020

Interview

I saw the position listed online and applied online through the company website. From the time I applied until my interview was over two weeks. Like other CSR jobs, they are interested in your ability to multitask and to deal with customers that might be upset or angry. Though the actual job would be located in a small call center at the Salt Lake International airport, I was asked to interview at their rental office in Murray, UT. At the end of the interview, I was asked to provide them with my driver's license (part of the job involves shuttling cars around at the airport during slower call times) and my social security number for a background check. I was also asked to provide them with either 2 work references (former co-workers are OK) or 3 family references. As I wanted to be sure it was OK to still use one of my work references, I texted that information to the interviewer the following Monday. I did not receive any acknowledgment that my text was received, so I followed up with another text at the end of the week to ask if they had gotten my references. At that time I was told that I did not get the job because I had no prior experience in their industry. Really? Then why did you invite me to interview for this job in the first place? My resume clearly shows what work experience I have and do not have. My advice to anyone applying to work with Budget Car and Truck Rental of Utah is if you are invited for an interview ask them BEFORE you go to the interview to clarify that you meet ALL of the requirements for the position so you don't waste your time interviewing for a job that you aren't qualified for.

Interview Questions
  • If you had a customer call you because they wanted to rent a Chevy Tahoe but instead were given a Dodge Durango and they felt they weren't given an equivalent vehicle, how would you handle the situation?
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Avis Budget Group

Anonymous Employee in Memphis, TN

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 1 week. I interviewed at Avis Budget Group (Memphis, TN) in Nov 2019

Interview

Applied for the position and received an interview invite by email same day! Went in for an interview two days after scheduled. The interview lasted about 30 minutes or less.

Interview Questions
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Avis Budget Group

Anonymous Interview Candidate

No Offer
Negative Experience
Average Interview
Application

I applied online. I interviewed at Avis Budget Group

Interview

The interview was a complete waste of time. When I got to the interview only to be told by the interviewer that all of the spots were filled, but he didn’t want to cancel the interview. I’d preferred that someone called and advised advised that all the positions were filled and that if anything became available they’d call. I was really upset at the lack of consideration given to my time.

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Avis Budget Group

Anonymous Employee in Stansted, England

Accepted Offer
Positive Experience
Average Interview
Application

I applied through a recruiter. The process took 1 day. I interviewed at Avis Budget Group (Stansted, England) in Jun 2018

Interview

Friendly interviewers two at once. They made me feel welcome. Well prepared with interview questions and ready to ask question after question. as prepared with the questions they were well organised with managing the time.

Interview Questions
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Avis Budget Group

Anonymous Interview Candidate

No Offer
Negative Experience
Application

I applied online. I interviewed at Avis Budget Group

Interview

Very disappointed email sent to myself for an interview, while dressing professional for interview I received a call to re schedule from HER that manager was out with Flu, rescheduled for following day same occurrence. Nothing further from HR

2 people found this interview helpful

Avis Budget Group

Anonymous Interview Candidate in Knoxville, TN

No Offer
Positive Experience
Average Interview
Application

I applied through a recruiter. The process took 1 day. I interviewed at Avis Budget Group (Knoxville, TN)

Interview

Basically download the required app and it will direct you. Really a cool way to interview without the hassle for both parties, looking foward to trying again in the near future.

Interview Questions
  • If a automobile was returned damaged what action would you take first.
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