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Avis Budget Group Customer Service Representative Interview Questions

Updated 14 Nov 2023

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Found 54 of over 630 interviews

Interviews at Avis Budget Group

Experience
Positive59%
Negative22%
Neutral20%
Getting an Interview
Applied online80%
Recruiter7%
In Person7%
Difficulty
2.1
Average
HardAverageEasy

Avis Budget Group

Anonymous Employee in Budapest

Accepted Offer
Positive Experience
Easy Interview
Application

I interviewed at Avis Budget Group (Budapest)

Interview

Very easy and straight forward interview process, with quick feedback. The HR representative and Team Lead were both present in the interview. Two round interview with the first only being HR and the 2nd being with both HR and team lead.

Interview Questions
  • Describe an stressful situation you had to overcome.
    Answer Question
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Avis Budget Group

Anonymous Employee in Denver, CO

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 5 days. I interviewed at Avis Budget Group (Denver, CO)

Interview

I was contacted via phone call. Brief interview with a friendly member of hiring staff asked about my availability and if I had any questions in relation to the position. He also asked some questions in relation to my work history, but it wasn't too high-pressure. Very casual.

Interview Questions
  • What is your work history? What does good customer service mean to you? What is your availability? When can you start?
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What people are saying about Avis Budget Group

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a year ago

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Could anyone refer me to any of these companies? Santander Bank John Hancock T. Rowe Price DSM Bayer Eli Lilly and Company Pratt & Whitney Mondelēz International Avis Budget Group Avaya Inc. Broadridge Financial Solutions, Inc. Macquarie Group Wilson Sonsini Rackspace Confidential Jefferies VF Corporation Juniper Networks UNC Healthcare CME Group GitLab Pacific Life Bain & Company Russell Reynolds Associates Egon Zehnder KKR Prudential Financial Spencer Stuart TPG Ralph Lauren First Republic

5

8 Comments

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Avis Budget Group

Anonymous Employee in Austin, TX

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 1 week. I interviewed at Avis Budget Group (Austin, TX) in Jul 2023

Interview

No interview at all, I got hire on the spot. I applied and got accepted. I just got straight told on the phone they gonna give me an offer, and I need to accept it.

Interview Questions
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Avis Budget Group

Anonymous Interview Candidate

No Offer
Negative Experience
Difficult Interview
Application

I applied through a recruiter. The process took 3 days. I interviewed at Avis Budget Group in Jun 2022

Interview

I was told to schedule a time for an interview online received two emails confirming the time for an interview. Waited over 30 minutes past the interview time and the interviewer never showed up. Which doesn’t sit right with me even reached out to the interviewer and got no response back so I withdrew my application. I’m all about being punctual but if an interviewer can’t be punctual just shows it’s not the right company for me.

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Avis Budget Group

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I interviewed at Avis Budget Group

Interview

Presentazione ed introduzione aziendale: presentazione aziendale, metodo di lavoro, orari, benefici, stipendio. Presentazione CV: basato sulle precedenti esperienze lavorative del candidato Role Play: gioco di ruoli tra agente dell ufficio prenotazioni e cliente

Interview Questions
  • Cosa ti è piaciuto di più e cosa ti è piaciuto di meno della tua ultima esperienza lavorativa
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Avis Budget Group

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I interviewed at Avis Budget Group

Interview

Easy everyone was polite, do come prepared for the interview. The interview process was clear and the staff was extremely welcoming and accommodating. Many places are lacking during interviews throughout this pandemic but this Avis Budget cares about the people they interview.

Interview Questions
  • How are you as a person, how do you feel in fast paced environments.
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Avis Budget Group

Anonymous Employee in Chicago, IL

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. I interviewed at Avis Budget Group (Chicago, IL) in Jun 2021

Interview

Easy took about 15 minutes hired on the spot . I would recommended to someone who isn’t very outgoing . Other than that great and efficient interview process. I would do it again .

Interview Questions
  • What would I do if a customer was complaining that they did fill the gas back up and only had a few short minutes before the missed their flight to discuss the issue at hand .
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Avis Budget Group

Anonymous Interview Candidate

Declined Offer
Positive Experience
Application

I interviewed at Avis Budget Group

Interview

Rent cars to people who booked rentals. Upsale insurance and add ons. Organize corporate rentals. Asks about customer service background. Do you enjoy working any time of the day? What days can you work

Interview Questions
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Avis Budget Group

Anonymous Employee in Victoria, BC

Accepted Offer
Negative Experience
Easy Interview
Application

I applied online. I interviewed at Avis Budget Group (Victoria, BC)

Interview

Very simple. They hired me on the spot. Should have been a warning sign! The manager was super busy and the interview was very short. The office looked run down and there was very much a bro culture going on.

Interview Questions
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Avis Budget Group

Anonymous Interview Candidate in Murray, UT

No Offer
Negative Experience
Average Interview
Application

I applied online. The process took 3 weeks. I interviewed at Avis Budget Group (Murray, UT) in Jan 2020

Interview

I saw the position listed online and applied online through the company website. From the time I applied until my interview was over two weeks. Like other CSR jobs, they are interested in your ability to multitask and to deal with customers that might be upset or angry. Though the actual job would be located in a small call center at the Salt Lake International airport, I was asked to interview at their rental office in Murray, UT. At the end of the interview, I was asked to provide them with my driver's license (part of the job involves shuttling cars around at the airport during slower call times) and my social security number for a background check. I was also asked to provide them with either 2 work references (former co-workers are OK) or 3 family references. As I wanted to be sure it was OK to still use one of my work references, I texted that information to the interviewer the following Monday. I did not receive any acknowledgment that my text was received, so I followed up with another text at the end of the week to ask if they had gotten my references. At that time I was told that I did not get the job because I had no prior experience in their industry. Really? Then why did you invite me to interview for this job in the first place? My resume clearly shows what work experience I have and do not have. My advice to anyone applying to work with Budget Car and Truck Rental of Utah is if you are invited for an interview ask them BEFORE you go to the interview to clarify that you meet ALL of the requirements for the position so you don't waste your time interviewing for a job that you aren't qualified for.

Interview Questions
  • If you had a customer call you because they wanted to rent a Chevy Tahoe but instead were given a Dodge Durango and they felt they weren't given an equivalent vehicle, how would you handle the situation?
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Viewing 1 - 10 of 54 Interviews

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Interview Tips

Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

Recruiter

What are your thoughts on companies requesting references before scheduling an interview? Recently got a request for an interview but the instructions were to provide 3 references first.

3
17 Comments

Customer Service

can you give me some tips on how to successfully pass an interview for a customer service job as a 17 years old?

1
0 Comments

HR Generalist

If asked what type of management style to you prefer? How do you feel about micromanagement? How do you answer this professionally? Nobody likes micromanagement so why ask? Maybe bc the manager there does?

5
5 Comments

Avis Budget Group Careers

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Moving mobility forward: We believe mobility as a service should be completely connected. We’re as passionate about getting things right...More

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Avis Budget Group photo of: 2012 Rolling Pride Rally - Customer Experience Owners (CEO)s get recognized for their great work.
Avis Budget Group photo of: January 7, 2013 - Ron Nelson, Chairman and CEO reaffirms Avis Budget Group’s commitment to hiring transitioning veterans with the ESGR and accepts the prestigious Seven Seals Award.
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