I applied online. The process took 3 weeks. I interviewed at BrightLink Technology (Roswell, GA) in Nov 2020
Interview
1. Invitation to begin the interview process via email from the hiring mgr with a few generalized customer service-focused questions.
2. Received a link to take a personality assessment (mult choice / timed)
3. Technical Interview with the hiring mgr and a team lead
4. Culture fit interview with a couple folks from the Product dept
5. Final-round "Dinner-view" interview with the CEO.
6. Offer presented / accepted
Interview questions [1]
Question 1
Nothing overtly “tricky,” just the typical “tell me about a time you dealt with an unhappy customer and how did you handle the situation?” type of behavioral questions.
“How do you prioritize your workload and stay focused/organized with all the tasks you need to complete?”
“Have you ever gone above and beyond your normal job duties to help a customer with a problem?” etc.
Overall most of my interviews felt more like friendly, informal conversations with a lot of good back and forth, and everyone I interviewed with was really nice and left a good impression - which is why I ultimately accepted the offer.
