British Airways Customer Service Interview Questions | Glassdoor.co.uk

British Airways Customer Service Interview Questions

3 Interview Reviews

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Customer Service Interview

Anonymous Employee
Accepted Offer

Application

I applied through an employee referral. The process took 2 days. I interviewed at British Airways.

Interview

the process was smooth and good

Interview Questions

Other Interview Reviews for British Airways

  1.  

    Customer Service Interview

    Anonymous Interview Candidate in London, England
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at British Airways (London, England) in June 2017.

    Interview

    Straightforward if you did your homework. Need to know a fair bit about the airline and not just waffle with answers such as it being our national carrier. Need to give example of how you had coped in a stressful situation

    Interview Questions

    • Why do us want to work for us   1 Answer

  2. Helpful (8)  

    Customer Services Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at British Airways (London, England) in March 2015.

    Interview

    1. On line application - Very basic - Just Fill Form - Attach CV
    2. Telephone Interview - Why do you want to be a customer service - Why do you want to work to British Airways-Exemplos of difficult Customer service experience you had to hold.
    3. Assessment Day - Basically they introduce the company (salary,schedule,etc) Group interaction, multiple questions

    Interview Questions

    • Where do you see yourself in 5 years?
      How would you deal with a angry person at the airport which did not want to go through the security process?   Answer Question
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