British Airways Mixed Fleet Cabin Crew Interview Questions | Glassdoor.co.uk

British Airways Mixed Fleet Cabin Crew Interview Questions

Interviews at British Airways

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Mixed Fleet Cabin Crew Interview

Anonymous Employee
Accepted Offer
Positive Experience
Difficult Interview

Interview

I completed an online assessment and then attended an Assessment Day at Heathrow. The day consisted of a Role Play, Group Task and then 2 to 1 interview. There was also a basic reaching test and you had to fill out a form about tattoos and piercings!

Interview Questions

Other Interview Reviews for British Airways

  1.  

    Mixed Fleet Cabin Crew Interview

    Anonymous Interview Candidate in Heathrow, England
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at British Airways (Heathrow, England) in May 2019.

    Interview

    I applied online and was then asked to complete an online test that gave me a feedback form on my character and working style. The next day I was invited to an assessment day at Waterside, BA Headquarters next to Heathrow.

    The day started at 8am, everyone was given a visitors badge and then taken through to queue and then hand over our passport and identification etc. Then we were taken through to check height and reach requirements as well as tattoo and piercing requirements. They don't mess around on this, one girl had a tattoo on her foot and was immediately sent home.

    Afterwards they took us all into a room for the presentation. Following the presentation we were divided into groups of five and asked to discuss as team how to budget advertisement for the 100th anniversary while staff watched and took notes. This part was quite fun and easy as I had a lovely group. Then we had to do an individual role-play. First you were asked to read out a piece of text (to check enunciation etc) and then the member of staff played a difficult customer whose order a car company had gotten wrong. I don't think there was a right answer for this, you simply had to remain calm under the pressure of being not sure how to proceed while being helpful as possible without offering the customer anything you weren't permitted to give etc.

    After this they then would pick out the best applicants to go through to the interview stage. There were about 40 people or so who attended the day (30 girls, 10 boys roughly) and only 12 got through to the interview stage. I luckily got through (as well as 3 other people from my group of 5 at the first stage - we were a fab group lol!). This is where it got hard. The interview was so much more serious than the first where the staff were lovely. The two men who interviewed me regularly interrupted my responses to say something like 'can you be more specific please' or just simply to stop me waffling on. I would say really really prepare specific examples before you go that you can twist for various questions because thats all they kept saying to me!

    Sadly the next day I got the email saying I'd been unsuccessful - absolutely gutted! I found out that another girl also didn't get it but an 18 year old girl who was still doing her A Levels got it! She was absolutely lovely but I feel how can they hire someone so young (I worried I was too young at 21!).

    Nevertheless, everyone I met during the day were so lovely! I was poo pooing myself when I got there but immediately all the other girls got together and started chatting. I'm still not exactly sure what they were looking for because girls who were already flight attendants didn't even get through to the interview stage so I'm just proud I got even to that!

    Good luck for anyone attending an assessment day soon!

    Interview Questions

    • Can you remember a time when you bent the rules and why?   Answer Question

  2.  

    Mixed Fleet Cabin Crew Interview

    Anonymous Employee in Heathrow, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 8+ months. I interviewed at British Airways (Heathrow, England) in May 2019.

    Interview

    I applied online and was then invited to take some tests based on your personality and problem solving skills. I then got an email the next day inviting me to an assessment day at Heathrow which I booked on to. When I arrived I had to do a height and reach test, and we then went to do a group exercise. After this we waited around and were called for our 1 to 1 customer service roleplays. We then waited some more and were split up into 2 groups, one got sent home and the group I was in got kept on to do a final interview. I then had my 2:1 interview which concluded the assessment day. A long anxious wait later and I got an email to say I got the job! After about a 4 month wait I received a start date for the following year.

    Interview Questions

  3. Helpful (2)  

    Mixed Fleet Cabin Crew Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at British Airways (London, England) in April 2019.

    Interview

    Assessment day takes place at BA head office in Waterside near London Heathrow Airport. The day consists of a presentation, followed by group assessment and then 1 to 1 role play scenario. You are then split into groups, the unsuccessful group goes home and successful group go on to face to face interviews with managers from BA. I was success and reached the last stage, the face to face interviews. I received an offer of employment 7 days later.

    Interview Questions


  4. Helpful (1)  

    Mixed Fleet Cabin Crew Interview

    Anonymous Interview Candidate in Heathrow, England
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at British Airways (Heathrow, England) in February 2019.

    Interview

    After passing the online tests I was invited to an assessment centre. After they check your documents and height/ reach and a quick company presentation by a completely unmotivated BA Cabin manager you are invited to do a role play. You must read out a passage about a made up car repair company. (UK Premier Car Repair or something) Once you have read the passage out loud in your most convincing cabin crew voice, you are given another 2 minutes to look over a sheet of data about the customers and their details of the made up company. For example, Customer name, how many times they have visited the garage, what package they have booked, and if there are any problems with their car. There is also a calendar showing which courtesy cars are available and when and how many seats they have. The assessor will pretend to be someone from the list and you will have to deal with them. In my case he said he had booked the deluxe package but according to my sheet he had only paid for standard. He had booked his car for a new battery but the sheet said the battery was out of stock. There are no rules so you have to use your imagination and deal with each of the issues you face on the sheet. Also he wanted a 5 seater car for 3 days but there was no availability. Make sure you read the sheet and the customer's details properly. *Beware, each of the customer names are male / female e.g. Ashley, Sam) so watch out*

    After this comes the group exercise. We had to come up with ways to raise awareness about BA's 100th anniversary. There was no budget but ideas had to be on brand and 'financially viable.' You are told repeatedly to be yourself, but make sure you participate in the discussion and offer to do something like watch the time or write things down for the group. We all read out our sheets and then brainstormed ideas. We talked about events, parties, flash mobs, free upgrades, decorations at the airport, marketing videos, seats sales. Again, there are no rules, and each person will have an assessor behind them.
    One woman was continually talking over everyone and gave others no chance to talk. Avoid doing this and stay positive. For some reason the loud woman proceeded to the next stage and I did not so perhaps I know nothing.

    After this you are separated into two groups, one of which will receive a face to face interview, and the other will be sent home. Unfortunately I didn't get an interview so my review is about the first part of the day.

    Most of the assessors were very friendly and smiley. Even when we were rejected they were saying things like "I didn't get the job until my 3rd attempt." They also said that the recruitment process does not change. Despite this, I am still unaware as to why I was rejected due to the lack of feedback and seemingly arbitrary decision making.

    Interview Questions

    • (In the role play) "I'm very busy with work and it will be very inconvenient for me to have to switch hire cars in the middle of the week" (You must then think on your feet to respond)   Answer Question

  5.  

    Mixed Fleet Cabin Crew Interview

    Anonymous Interview Candidate in Heathrow, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at British Airways (Heathrow, England) in February 2019.

    Interview

    First of all you have to show all of your documents and they ensure you have the correct ones.
    Shortly after you’ll have the height and reach test and a quick form to fill out regarding piercings and tattoos . One girl got sent home at this part due to the fact she was too short, so make sure you check your height beforehand.
    After a bit of waiting around you will be called up to either do a group exercise or 1-1 role play.
    The group exercise is simple in the sense that it just involves a group of 6 of you brain storming and jolting down ideas about the question asked. Make sure you contribute but not over contribute!
    The 1-1 role play first of all involved you having to read a passage out loud, this did later have relevance to the next situation. Following on from reading that you are given two pages of information to read and then are expected to play a role of someone, in my case it was a receptionist. You then have to deal with an awkward customer and try to solve their issue with the information provided. Personally I found this rather tricky however as long as you remain polite and smiley that’s all you can really do.
    A short while after everyone has completed these tasks they will come in the common room and call out names. This is the part where people got sent home, when I was there it was around half. The majority of those sent home were the ones that were quieter.
    I was lucky enough not to get sent home so I then had the 2-1 interview. I found the interview simple enough on the surface, however they did appear to try and twist what you say. For example they would say ‘why did you do this for that customer and not another?’ ‘What makes them more important?’ So be prepared for this.
    I unfortunately didn’t receive an offer, the feedback you get is very generic so it doesn’t really help much into what you did wrong.
    A handful of candidates there were on their second or third attempt.

    Interview Questions

    • Why BA?   Answer Question
    • Give us an example of a time you delivered excellent customer experience and went beyond your job role.   Answer Question
    • Give us an example of a time you broke a company rule or policy.   Answer Question
    • Give us an example of the time you had to take control of a situation.   Answer Question

  6. Helpful (1)  

    Mixed Fleet Cabin Crew Interview

    Anonymous Employee in Heathrow, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at British Airways (Heathrow, England).

    Interview

    you meet at reception an get given the standard height and reach test including checks for tattoo, I do highly recommend that if you do have tattoos that show even on the legs don't bother going as I witnessed someone getting turned down at the door with having a tattoo on the finger.

    ROLE PLAY
    -be yourself
    -listen to the instructions form the assessor and read what the it says on the screen carefully.
    the assessor will act as a angry customer or passenger and you have to calmly solve the situation effectively.
    there is no trick to this they just want to see how you possibly handle a stressful situation.
    relax, stay calm and treat it like its real and you'll be fine

    GROUP ACTIVITY
    around a table with a group of people around 4-5 and your given a task, there is no right or wrong answer they just want to see how you perform in a group. This is actually fun loved the as you can actual relax and have fun. BE YOURSELF!!!!

    after everyone has done both tasks you have to wait to they deliberate and during this time make sure you try to talk to people and BE YOURSELF anyone can spot a fake!! x
    After about what will seem like forever names will be called out and groups will be formed and taken into 2 separate rooms.
    I was in the group who got through to the 2-1 interview PHEW!!
    the other group unfortunately gets sent home and told to try and agin in 6 months
    if this happens don't let it affect you just think about what it is you can do next time to better your chances.
    I have been turned down and I just knew what I did wrong and went home and made sure practised different scenarios and made myself determined for next time and look I got to the 2-1 interview

    2-1 INTERVIEW
    this part got even better, they were lovely and sat and asked general customer service role questions.
    make sure you have all the possible answers set in your head and work with it!
    smile, be polite, sit in a upright position, have legs together and arms comfortably placed on lap and BE YOURSELF!! this is your time to sell why your a good candidate to be cabin crew for British Airways. these people don't no you and this where they get 30 mins to get to no you.

    2 days later I got the email to say I got the job

    GOOD LUCK GUYS xxx

    Interview Questions

    • why you want to be British Airways crew?   1 Answer

  7. Helpful (1)  

    Mixed Fleet Cabin Crew Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at British Airways (London, England) in November 2018.

    Interview

    1. Had to provide with all the required documents
    2. Height, crew jumpseat, brace position, tatoos check
    3. Presentation of the company
    4. Reading a text loudly and a role play
    5. Team activity
    6. Final face to face interview

    Interview Questions

  8.  

    Mixed Fleet Cabin Crew Interview

    Anonymous Interview Candidate in Heathrow, England
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at British Airways (Heathrow, England) in November 2018.

    Interview

    Arrived everyone seemed welcoming and friendly. First part was to check height and reach test. They then asked if I had any tattoos, I have a few on my arm which they were fine with as I could cover with long sleeves however I also have a small one on the side of my foot the size of two 5ps and they had to ask for a second opinion. Along came a very abrupt, unfriendly woman who looked at my foot and informed me she couldn’t let me continue with the day due to this, so I was kicked out before I was given a chance!! I even advised I would be happy to remove this or cover in special make up. Not sure how a very small tattoo on the side of my foot determines who I am or how I would work as cabin crew and truly believe British Airways need to move with the times considering over 1 in 4 people in the UK have tattoos. I travelled 2 hours, booked a 2 night stay at a hotel, and purchased a new outfit for this so I’m extremely disappointed to say the least.

    Interview Questions


  9. Helpful (1)  

    Mixed Fleet Cabin Crew Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at British Airways (London, England) in August 2018.

    Interview

    Many questionnaires before the actual assessment day/interview day. (Both in the same day).
    The day is split into both morning and afternoon interviews which you need to select which one you would like to attend. I selected a morning interview as I wanted to be fresh and ready to go. (Also I stayed over the night before as I am from the North).

    The assessment itself started with a brief and to check you are tall enough. (Please make sure you are tall enough as sadly people do get turned away at this point). Then it was a group task which you are marked on and then a 1:1 interview with another British Airways employee. After this point you wait and sadly some of the group gets asked to leave and the others go through to a 2:1 interview.

    Interview Questions

    • When and how did you deal with a difficult customer service situation   Answer Question

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