British Gas Interview Questions | Glassdoor.co.uk

British Gas Interview Questions

Interviews at British Gas

120 Interview Reviews

Experience

Experience
72%
17%
11%

Getting an Interview

Getting an Interview
81%
9%
4%
3
2
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Mechanical Engineer Interview

    Anonymous Employee in Philadelphia, PA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at British Gas (Philadelphia, PA (US)) in April 2016.

    Interview

    easy and to the point, started with a phone interview eventually leading to a conversation with the hiring manager where we talked about what should i expect while i was going to spend my time in an office and on the gas plant, schedules and responsibilities

    Interview Questions

    • why i felt i was capable to endure office and field work   1 Answer

  2.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at British Gas in June 2014.

    Interview

    You apply - then if selected complete some tests online, if successful schedule a telephone interview and role play. If successful you reach the final stage interview. Good set up

    Interview Questions

    • Give an example of when you have given excellent customer service   1 Answer
  3.  

    Business Analyst Interview

    Anonymous Interview Candidate in Slough, Berkshire, South East England, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at British Gas (Slough, Berkshire, South East England, England).

    Interview

    In-person interview and assessment centre. The assessment centre comprised of a test and a presentation using the materials provided on the assessment.
    Overall, the assessment itself wasn't bad or too difficult but it was probably the worst run interview I've had.
    They mentioned the interview would be around an hour, but it ended up taking over three hours. Also, the offices are in Slough, and I asked beforehand if the travel costs could be expensed as it's really far from where I lived. They said it should be ok, but after the interview, I contacted the hiring manager again about this, but never received a response. They also told me they were happy with me and the manager would invite me back to the office the following week for a coffee and a chat, but I never heard back from them. I'm perfectly fine if they were not going to offer me the job, but to ignore me completely after the final assessment was really unprofessional.

    Interview Questions


  4.  

    Customer Service Advisor Interview

    Anonymous Interview Candidate in London, England
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at British Gas (London, England) in November 2020.

    Interview

    Was really pleased to have a thorough interview and told lots about the role but feel like I could have been given more feedback, particularly towards the end. There were also points where I feel like my questions weren't completely answered.

    Interview Questions


  5.  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    It was pretty straightforward and efficient. It comprises of an online assessment, phone interview and an assessment centre. I was able to complete all three within the span of a month. The online assessment involved looking at data and doing some calculations to interpret the data.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Leicester, England
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at British Gas (Leicester, England) in January 2020.

    Interview

    Extremely slow, overly stretched out, not at all Professional. Over 6 weeks to find out if you even have a job. Extremely unprofessional and very judgemental. Sent to do call listening but person I was seated next took one call in about 30 minutes rest of the time sat there talking about other things.

    Interview Questions


  7.  

    Customer Service Advisor Interview

    Anonymous Employee in Leicester, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at British Gas (Leicester, England) in January 2020.

    Interview

    The interview was very relaxed and informal. Started with a group interview and the after did individual presentation. The final step was has a role play of a call with a customer to see how you can deal with different customer and how to resolve their query.

    Interview Questions

    • What quality makes a great customer service?   1 Answer
  8.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at British Gas.

    Interview

    About 1 hour, very thorough. more of a personal interview than a business one. no pressure at all. I found it to be a very laid back interview and could tell it was a friendly environment.

    Interview Questions

    • What motivates you most in life ?   1 Answer

  9.  

    Placement Year Interview

    Anonymous Interview Candidate in Leicester, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at British Gas (Leicester, England) in April 2019.

    Interview

    group assessment and 1 on 1 interview, Group was given a project and was assessed by a group of company members. Interviews were mainly motivational and competency questions which lasted for about 30 to 40 mins.

    Interview Questions


  10. Helpful (1)  

    Customer Service Advisor Interview

    Anonymous Employee in Edinburgh, Scotland
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at British Gas (Edinburgh, Scotland).

    Interview

    From memory there were two online assessments. A telephone screening. Fave to face interview. Practical test which involves answering calls from distgrutalled customers. When it comes to the calls just stick to the script and hold you ground as the caller will test your patience.

    Interview Questions

    • The usual questions like Tell me about a time when you went above and beyond for a customer.   1 Answer

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