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British Gas Interview Questions

Updated 11 Feb 2018
93 Interview Reviews

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  1.  

    Mechanical Engineer Interview

    Anonymous Employee in Philadelphia, PA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at British Gas (Philadelphia, PA (US)) in April 2016.

    Interview

    easy and to the point, started with a phone interview eventually leading to a conversation with the hiring manager where we talked about what should i expect while i was going to spend my time in an office and on the gas plant, schedules and responsibilities

    Interview Questions

    • why i felt i was capable to endure office and field work   1 Answer

  2.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at British Gas in June 2014.

    Interview

    You apply - then if selected complete some tests online, if successful schedule a telephone interview and role play. If successful you reach the final stage interview. Good set up

    Interview Questions

    • Give an example of when you have given excellent customer service   1 Answer

  3.  

    Customer Service Adviser - Referrals Interview

    Anonymous Employee in Leicester, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at British Gas (Leicester, England) in January 2018.

    Interview

    Very quick process, I had a telephone interview, then a second call where I did a role-play. then I was invited to interview. It was all very well managed time wise

    Interview Questions

    • Standard customer service questions; name a time when you went above and beyond for a customer? Has there ever been a time when you couldn't help a customer, and what did you do about it?   1 Answer

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  5.  

    Forecast Analyst Interview

    Anonymous Employee in Windsor, South East England, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at British Gas (Windsor, South East England, England) in January 2018.

    Interview

    Online tests, then a face-to face interview in the head office. I was interview by the heads of power forecasting (gas) and the head of gas forecasting. They were both really nice and knowledgeable. It was a very pleasant interview.

    Interview Questions

    • The interviewer explained the job and then asked me to go through my CV.
      They also asked questions on SQL queries and Excel , on the energy industry (gas and power), general question demand vs supply.   Answer Question

  6.  

    Emergency Home Care Call Handler Interview

    Anonymous Interview Candidate in Wath upon Dearne, England
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at British Gas (Wath upon Dearne, England) in December 2017.

    Interview

    Video call first probably to see if face fits and then face to face interview . Video call lasted around half an-hour. They just went through the application making sure everything was correct . Then interview date arranged which was two people interviewing

    Interview Questions


  7.  

    Passenger Service Agent Interview

    Anonymous Employee in Leeds, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at British Gas (Leeds, England) in December 2017.

    Interview

    Very quick telephone interview very easy process helpful and friendly on the phone always explain what the next step is, I would definitely r ccomend here only problem was no parking for the interviewer

    Interview Questions

    • Give an example of when u have given good customer service   Answer Question

  8. Helpful (1)  

    Customer Service Advisor Interview

    Anonymous Employee in Manchester, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at British Gas (Manchester, England) in October 2017.

    Interview

    1. Online Application
    2. Telephone Interview
    3. Role Play
    4. Assessment Centre
    5. Job Offer

    Online application - Apply online, submit your CV and complete an online test that included a timed maths section (8 minutes to answer 10 questions) the other section(s) was based on your personality.

    Telephone Interview - You receive an e-mail saying you had progressed to the phone interview. You login to their online system and book a time for the phone interview that is convenient for you. There were maybe 5 questions including what do you know about British Gas and why do you want to work for British Gas. Then, there's a game in which you have to ask questions & use the answers to those questions to guess the object that the recruiter has in her hand. I failed the section miserably. I wasn't expecting that game, I asked 3 questions and my mind went blank. They put you on hold and come back with an outcome.

    Role Play- Self explanatory. They send you the information/script for the role play at the time they tell you that you're successfully moving onto the role play. You usually have to do 2 role plays, I only had to do 1.

    Assessment Centre - There were 4 of us. There was a 20-30 minute presentation by someone from the recruitment department that discusses the role, benefits, company values etc.

    After the presentation you have to do a correspondence test. You have to type an e-mail response to a customer. They hand you a fake initial e-mail from a customer for you to respond to.

    After the correspondence test you tour the call centre floor.

    Finally, there's the interview. It's a one on one interview with a manager (they DO NOT have control over hiring decisions). There were maybe 3 or 4 questions. The questions are based off the answers that you used in your initial application. I thought my interview went quite bad even though the interviewer was nice.

    They tell you they'll contact you within a week. They contacted me exactly one week after my interview and made me a conditional job offer. So, assuming my credit & background checks come up good (which they should) I'll begin work next month. Also, I applied for the CSA Apprenticeship as I had saw the listing for that before I saw the CSA job listing. However, pay is still the same, as is the training.

    **Don't be too hard on yourself when applying. I thought I was going to fail the phone interview when it came time to play that silly game that I was unprepared for as nobody had mentioned that online. However, the recruiter tells you not to worry too much about that. I still passed that section. My role play was excellent. At the assessment centre I think my correspondence task was pretty okay but my interview could've went waayy better. I left BG thinking my chances were 50/50 thanks to that interview. And I was almost certain I didn't get the job.

    Interview Questions

    • Why do you want to work for British Gas?   1 Answer
    • What do you know about British Gas?   Answer Question
    • Can you think of a time you had to make a good first impression, how did you do this?   Answer Question

  9.  

    Digital Team Interview

    Anonymous Interview Candidate in Staines, England
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at British Gas (Staines, England).

    Interview

    3 rounds:
    - 1st telephone with interim manager
    - Online Personality Test
    - 2nd F2F with interim Manager and his replacement

    Although the interim manager was leaving before this role would have started, they still lead the interview making for an odd situation. This meant his replacement failed to show leadership or communicate their management style or vision for the role and his team.

    I was declined the position due to a lack of core expertise - they failed to ask me about this during either interview stage (they would have discovered it is extensive); it wasn't mentioned as a core requirement in the JD or mentioned in the overview of the role otherwise I myself may have communicated this also.

    Interview Questions

    • Talk about a project you've worked on that has failed and what you've learnt from that.   Answer Question

  10.  

    Billing Analyst Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    really easy interview with below par recruitment agency. No in-depth questioning and they obviously had authority to simply fill the seats.
    Little / no prep needed for the interview and the role is not hard

    Interview Questions


  11.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at British Gas.

    Interview

    I have already worked for British Gas and the hiring process has changed a lot since 3 years ago.
    Filled out online application, booked in for a telephone interview 2 days later. Questions I got asked are included. Interviewer was really nice and easy to talk to. They let you know after the interview if you passed and moved on to the next stage.
    I'm now booked into the assessment centre which is 3.5 hours in total and will be with other people. It will include 2 role plays with a manager, listening to a call and discussing within the group and a one-on-one interview.

    Interview Questions

    • Tell me a time you had to make a decison based on complex information   Answer Question
    • Tell me a time you had to persuade someone who wasn't easily convinced?   Answer Question
    • Why do you want to work for British Gas?   Answer Question
    • Tell me a time when you fulfilled something for the greater Good?   Answer Question

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