British Gas Interview Questions

Application

I applied online. The process took a week. I interviewed at British Gas (Philadelphia, PA (US)) in April 2016.

Interview

easy and to the point, started with a phone interview eventually leading to a conversation with the hiring manager where we talked about what should i expect while i was going to spend my time in an office and on the gas plant, schedules and responsibilities

Interview Questions

Application

I applied online. I interviewed at British Gas in June 2014.

Interview

You apply - then if selected complete some tests online, if successful schedule a telephone interview and role play. If successful you reach the final stage interview. Good set up

Interview Questions

Interview

I completed an initial assessment which involved a personality test and maths quiz, both of which weren’t too challenging.

Was then invited to a telephone interview where the employee (a stern sounding middle aged woman) asked why I wanted to work for British Gas, what I knew about the company, and a few examples of when I had demonstrated excellent customer service experience. The recruiter was very supportive and did say she was very impressed with what I had to say.

She then threw a curveball in there and asked me to play 20 questions with her (I had to guess what object was in her hand). I made notes of all of the things she had said “no” and “yes” to, but I just crumbled and couldn’t think, and ran out of time! The employee told me she was disappointed with me for failing to guess that she was holding a toothbrush. I didn’t really appreciate this kind of unconstructive feedback - as I felt the game was a little irrelevant and I already felt annoyed at myself for not being able to answer correctly!

She did however give me a pass and invite me to do a role play the next week. I accepted but then decided I didn’t really want to work for British Gas.

Overall, seemed like quite a long process to go through just for a call centre role and I did not continue with the application. I would say that they were well organised in that they sent you an in detail description of the role play content before you did it.

Interview Questions

Application

I applied in-person. The process took 2 weeks. I interviewed at British Gas (Leicester, England) in January 2018.

Interview

Very quick process, I had a telephone interview, then a second call where I did a role-play. then I was invited to interview. It was all very well managed time wise

Interview Questions

Application

I applied through a staffing agency. I interviewed at British Gas (Windsor, South East England, England) in January 2018.

Interview

Online tests, then a face-to face interview in the head office. I was interview by the heads of power forecasting (gas) and the head of gas forecasting. They were both really nice and knowledgeable. It was a very pleasant interview.

Interview Questions

Application

I applied through a staffing agency. The process took 3+ months. I interviewed at British Gas (Staines, England) in January 2018.

Interview

There as a two stage interview process and it took 1.5 months from submitting my CV to having an interview. There was only one interviewer and the questions were very much competency based and quite rigid, almost old fashioned. The interview in itself was not an unpleasant experince, but it was hard to engage in a conversation as it was clear that although there was a fairly generic job description, they were looking for a very specific candidate. Additionally I received no feedback and in fact heard nothing for weeks, not even a no, despite this being asked for several times. When eventually I did receive feedback it was one sentence! The interview process is one that you are meant to learn from and I have to say this was the most unprofessional interview process I have experienced in my career for over 15 years.

To be honest I would not have proceeded with the application if I was successful as you often get a good impression of what it is like to work somewhere from the interview expereience..

Application

I applied online. The process took 2 weeks. I interviewed at British Gas (Wath upon Dearne, England) in December 2017.

Interview

Video call first probably to see if face fits and then face to face interview . Video call lasted around half an-hour. They just went through the application making sure everything was correct . Then interview date arranged which was two people interviewing

Interview Questions

Application

I applied online. I interviewed at British Gas (Leeds, England) in December 2017.

Interview

Very quick telephone interview very easy process helpful and friendly on the phone always explain what the next step is, I would definitely r ccomend here only problem was no parking for the interviewer

Interview Questions

Application

I applied online. The process took 2 weeks. I interviewed at British Gas (Manchester, England) in October 2017.

Interview

1. Online Application
2. Telephone Interview
3. Role Play
4. Assessment Centre
5. Job Offer

Online application - Apply online, submit your CV and complete an online test that included a timed maths section (8 minutes to answer 10 questions) the other section(s) was based on your personality.

Telephone Interview - You receive an e-mail saying you had progressed to the phone interview. You login to their online system and book a time for the phone interview that is convenient for you. There were maybe 5 questions including what do you know about British Gas and why do you want to work for British Gas. Then, there's a game in which you have to ask questions & use the answers to those questions to guess the object that the recruiter has in her hand. I failed the section miserably. I wasn't expecting that game, I asked 3 questions and my mind went blank. They put you on hold and come back with an outcome.

Role Play- Self explanatory. They send you the information/script for the role play at the time they tell you that you're successfully moving onto the role play. You usually have to do 2 role plays, I only had to do 1.

Assessment Centre - There were 4 of us. There was a 20-30 minute presentation by someone from the recruitment department that discusses the role, benefits, company values etc.

After the presentation you have to do a correspondence test. You have to type an e-mail response to a customer. They hand you a fake initial e-mail from a customer for you to respond to.

After the correspondence test you tour the call centre floor.

Finally, there's the interview. It's a one on one interview with a manager (they DO NOT have control over hiring decisions). There were maybe 3 or 4 questions. The questions are based off the answers that you used in your initial application. I thought my interview went quite bad even though the interviewer was nice.

They tell you they'll contact you within a week. They contacted me exactly one week after my interview and made me a conditional job offer. So, assuming my credit & background checks come up good (which they should) I'll begin work next month. Also, I applied for the CSA Apprenticeship as I had saw the listing for that before I saw the CSA job listing. However, pay is still the same, as is the training.

**Don't be too hard on yourself when applying. I thought I was going to fail the phone interview when it came time to play that silly game that I was unprepared for as nobody had mentioned that online. However, the recruiter tells you not to worry too much about that. I still passed that section. My role play was excellent. At the assessment centre I think my correspondence task was pretty okay but my interview could've went waayy better. I left BG thinking my chances were 50/50 thanks to that interview. And I was almost certain I didn't get the job.

Interview Questions

Application

I applied through a staffing agency. I interviewed at British Gas (Staines, England).

Interview

3 rounds:
- 1st telephone with interim manager
- Online Personality Test
- 2nd F2F with interim Manager and his replacement

Although the interim manager was leaving before this role would have started, they still lead the interview making for an odd situation. This meant his replacement failed to show leadership or communicate their management style or vision for the role and his team.

I was declined the position due to a lack of core expertise - they failed to ask me about this during either interview stage (they would have discovered it is extensive); it wasn't mentioned as a core requirement in the JD or mentioned in the overview of the role otherwise I myself may have communicated this also.

Interview Questions