Capital One Senior Customer Service Representative Interview Questions | Glassdoor.co.uk
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    Capital One Senior Customer Service Representative Interview Questions

    Interviews at Capital One

    22 Interview Reviews

    Experience

    Experience
    86%
    0%
    14%

    Getting an Interview

    Getting an Interview
    76%
    14%
    5%
    5

    Difficulty

    2.7
    Average

    Difficulty

    Hard
    Average
    Easy

    Interviews for Top Jobs at Capital One

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    Senior Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Capital One in May 2012.

    Interview

    Very open and welcoming company. I generally get very nervous during the interview process, but this company made everything so laid back and enjoyable, I could wait to find out if I had been hired or not. I would've been very disappointed if I hadn't been hired.

    Interview Questions

    • Name a time at one of your past employers when a new process was introduced that you felt negatively about and how did you handle it.   Answer Question

    Negotiation

    I was given everything up front in the interview and I wasn't choosy, so the negotiating factor was great for me

    Other Interview Reviews for Capital One

    1.  

      Senior Customer Service Representative Interview

      Anonymous Employee
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took 3+ months. I interviewed at Capital One in August 2012.

      Interview

      Filled out an application online, and was called by a hiring recruiter several months later. Scheduled a phone interview, which lasted around 25-30 minutes. After being told on the phone that I will be advancing to the next step in the interview process, he said he would give me a call when he talked to the manager's about the in-person interview availability. Received a call the next day from the same recruiter to pick an interview day. In person interview lasted around an hour, and was interviewed by two managers, separately.

      Interview Questions

      • Name a time when you had to complete an assignment, with little or no direction   Answer Question

    See What Capital One Employees Are Saying

    “Great Place to work”

    StarStarStarStarStar   Former Anonymous Employee in Nottingham, England

    Pros: “Good benefits, Flexible working, Office environment is great.”“Good benefits, Flexible working, Office environment is great.” – Full Review

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