The process took 4 weeks. I interviewed at Charles Schwab (Maitland, FL) in May 2012
Interview
Applied on-line received email to take on-line personality test. Recruiter email to schedule a 15 min interview who asked very basic questions (i.e. are you still employed, what interest you about the job). Received another email for scheduled interview with HR Recruiter. The HR Recruiter asked similar questions and wanted to know if there were any dates that needed to be considered when they schedule training. Had 1:1 interview with 2 individuals the following week. The interview lasted 45 mins. Both took turns in asking behavioral type questions. One of the interviewers seemed very distant within 10 mins of the interview. Neither provided business cards and at the end only 1 person shook my hand.
Very easy process. Personality test, phone interview, and an in-person interview. The entire process took a little over a week for me. It was very straightforward. Questions were all behavior-based and situational.
Interview questions [1]
Question 1
Give us a time when you dealt with a difficult client.
I applied through an employee referral. The process took 2 weeks. I interviewed at Charles Schwab (Maitland, FL) in Aug 2016
Interview
First you go in and sit and ghost with someone in the role you are interviewing for so that you can see first hand the actual job. Ask questions. Learn. When it's time for the interview, you sit with 2 managers and it is a situanal interview... Ie tell us a time when... Be specific.
Interview questions [2]
Question 1
Describe a time when you went above and beyond in a previous job.
I applied online. The process took 4 weeks. I interviewed at Charles Schwab (Orlando, FL) in May 2016
Interview
I had one phone interview and one in-person interview. I had seen multiple other reviews for the interview process stating that there is generally a screen, an actual phone interview, and then an in-person interview. I don't know if my interviewer planned to do both my screen and phone interview at the same time or if the direction of the conversation just lead us there. Phone interview/screen will have questions regarding your interest in the position, knowledge of the position, and about three situation based questions. My interviewer was courteous and professional, but also did an excellent job making the conversation feel casual.
When it is time for the in-person interview there is a 30 minute job shadowing portion before hand. You will get to meet an employee in the position that you are interviewing for and they will go over the specifics of the job. You will have the opportunity to ask them questions, however you are not allowed to take notes of their response.
The in-person interview is about 1/3 overview and background information and 2/3 scenario based questions. The questions can be difficult, but if you put forth effort to prepare you will do fine. You want to be able to cite examples that demonstrate your ability to complete the job. Think of your previous experience and be prepared with specific examples of your customer service skills/ability to multitask/how you handle difficult situations/etc. The last piece of advice I would give is to be yourself and make the conversation feel as organic as possible. You may not be prepared for every single question, but you can still impress your interviewer with your personality and honesty.
Interview questions [1]
Question 1
What's a difficult situation you had to handle in your previous position and how did you resolve it?
