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      Chewy

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      Related searches: Chewy reviews | Chewy jobs | Chewy salaries | Chewy benefits | Chewy conversations
      Chewy interviewsChewy Customer Service Representative interviewsChewy interview


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      Customer Service Representative Interview

      8 Jun 2020
      Anonymous interview candidate
      Dallas, TX
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Chewy (Dallas, TX) in Apr 2020

      Interview

      Quick phone interview with recruiter for Customer Service team. Was encouraged to also apply for higher level positions as well as sent an aptitude test. Completed test within a few hours of receiving and emailed recruiter to confirm that I completed. Did not hear back from the person I spoke to for over a week. Sent an email to follow up and received zero response. I have no problem NOT getting a job. But it's rather inconsiderate to take time from someone's day for not only a call, but also an online test and not acknowledge their efforts by any sort of follow up or even just a kind "thanks, but no thanks" email. Best wishes to this company, as I believe that they are a great one. Just wish the communication that sets them apart in their market was also applied to those they come across in the interview process.

      Interview questions [2]

      Question 1

      What type of Customer Service experience do you have?
      Answer question

      Question 2

      How do you typically handle situations where a customer is not happy with a product or service they have received?
      Answer question

      Other Customer Service Representative interview reviews for Chewy

      Customer Service Representative Interview

      16 Apr 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Chewy

      Interview

      Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.

      Customer Service Representative Interview

      15 Oct 2025
      Anonymous interview candidate
      Dallas, TX
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025

      Interview

      OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.

      Interview questions [1]

      Question 1

      They are interested in applicants with extensive experience.
      Answer question
      1

      Customer Service Representative Interview

      4 Sept 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Chewy

      Interview

      I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.
      3

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