Took an assessment test which I passed and then was contacted by the company a few days later to set up a phone interview. The interview went well in my opinion. It lasted for 10-15 minutes.They asked basic interview questions that see how you would respond in certain situations like dealing with an angry customer and if you have any teller experience. After the interview I was told that I would be contacted by a hiring manager at a local branch within 5-10 business days if they decided to go further with me. Haven't heard from them since.
Interview questions [1]
Question 1
None of the questions were difficult. They asked generic question like tell me about yourself, why work for Citi, etc.
Call and in person interview with 3 people must have video on to interview. Also ask about availability and must work other locations. Must work Saturday. Ask about how to handle dificult customers
Interview questions [1]
Question 1
Work experience and how you handle difficult customers
I applied online. I interviewed at Citi (Albany, CA) in Jan 2026
Interview
Interviewer felt unprepared and had trouble connecting to other managers via zoom (don't understand why there had to be a total of like 5 managers who work for different locations present as well). Asked generic interview questions, lasting a total of 20-25 minutes.
Interview questions [1]
Question 1
Give an example of when you had to deal with an unhappy client
the bank teller interview was welcoming and efficient, featuring clear questions, supportive interviewers, and a professional atmosphere that highlighted customer service strengths and ensured a positive, confidence-building experience. Overall would recommend.
Interview questions [1]
Question 1
How do you handle difficult or impatient customers while maintaining professionalism?
Can you describe a time you managed an error and corrected it quickly?
What steps do you take to ensure accuracy when handling cash and transactions?
