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      Cleveland Clinic

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      Appointment Center Representative Interview

      15 Apr 2015
      Anonymous employee
      Solon, OH
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Cleveland Clinic (Solon, OH) in Jun 2012

      Interview

      One on One interview in a small office. It was a pretty relaxed atmosphere. This was followed by a tour of the call center. I was walked out and was told that they would make a decision in the next week. I was called and offered the position a week later.

      Interview questions [2]

      Question 1

      If you were to take a billboard out with your name on it, what would it say?
      Answer question

      Question 2

      Tell me of a time when you dealt with a difficult customer
      Answer question
      2

      Other Appointment Center Representative interview reviews for Cleveland Clinic

      Appointment Center Representative Interview

      7 Jun 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Cleveland Clinic

      Interview

      The process being with an application and online assessment based on personality and tasks related to the role such as filing order. The next step is a phone interview which behavioral based. The recruiter passed your information to a hiring manager at the site and coordinates an appointment if there is interest. Face to face interview can vary between behavioral and spontaneous. Generally, it consists of two-three people with one notetaker. It is a fairly laid back organization. As with most call centers, there are periods of two many chefs in the kitchen and lack of clarity but overall a decent company to work for. Advancing is challenging as there are not many levels between rep and management. In addition, a four year degree is preferred and draws a lot of competition.

      Interview questions [1]

      Question 1

      If you were to take an ad out in the paper what three words would you use to describe yourself?
      Answer question
      3

      Appointment Center Representative Interview

      9 Jan 2013
      Anonymous employee
      Solon, OH
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Cleveland Clinic (Solon, OH)

      Interview

      Applied online, first contact is phone interview, second interview is face to face. Inconsistencies on wait time after interview. Some employees waited months to hear from the clinic, while others heard back the next day.

      Interview questions [1]

      Question 1

      How would your co-workers describe your work style? What factors are important to you in the work environment?
      Answer question
      8

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