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Cotswold Company Customer Care Advisor Interview Questions

Updated 4 Sept 2023

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Cotswold Company

Anonymous Interview Candidate in Norwich, England

Declined Offer
Positive Experience
Easy Interview

I applied online. The process took 1 week. I interviewed at Cotswold Company (Norwich, England) in Aug 2023


Face to face interview with the customer care manager and a team leader in their head office in Norwich, generally easy basic interview questions ‘what makes good customer service’ ‘ can you give us an example of when you turned around an issue’ The customer care team are hidden to the side of the main head office which feels like a separate operation to the rest of the company.

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  • What is good customer service
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Project Coordinator

I have applied for a Graduate Financial Planning Analyst & and I have been invited for an assessment& interview, but when I looked back on the JD I have just noticed that they ask for a 2:1 degree , but I have a 2:2 ( due to some personal issues I had 3rd year) However in my CV the I didn’t mention my grade and during the application process I wasn’t asked. What do I do now? Just let the hiring manager know about directly or mention it during the interview first thing? Whats best solution?


Graduate Student

Hi! Looking for some advice regarding hiring processes. I completed 2 interviews with the company and they emailed to say they "want to put me forward for the job" and asked for references, passport, and for me to do a background check. I didn't hear anything for a week, so then emailed to check on my application status. They responded saying they would get back at the end of that week. Its been 2 weeks since. I emailed last week to ask for an update and have not received a response. Thoughts?



Got booted from my former position about 4 years ago, which I LOVED. I have the impression I was "kept" in sympathy. Now that I have my feet beneath me, I feel like I'm running in place. Over the past 2 years, I've probably applied for about 100 positions in other departments. True, a few were unlikely moonshots, but for the most part I didn't misrepresent myself. Am I the world's worst interviewer? Otherwise.. shouldn't I have been accepted elsewhere, by choice?


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