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      Ecount

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      Assistant Customer Service Manager Interview

      15 Jul 2011
      Anonymous interview candidate
      Conshohocken, PA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Ecount (Conshohocken, PA) in Jul 2010

      Interview

      Had phone screeing interview with HR representative, very professional and friendly. She asked a mix of behavioral and standard interview questions, and discussed salary range. Followed up with 1:1 interviews the following week with hiring manager and 3 of his peers for approx. 30 minutes each. Hiring manager interview lasted closer to 1 hour. Very relaxed dress code at CitiPrepaid - everyone including management wears jeans, shorts, sandals (it was summer). I got the feeling it was a 'work hard, play hard' type of environment. The office is in an old warehouse so the call center was in a very open space enviroment with electical cords hanging from the rafters to power computers. Hiring manager asked very good situational/behavior questions, all of which i believe i handled well. He was making his decision based one round of interviews only - I liked that! Got a call from the HR rep., later in the week feeling me out on salary, and nothing further. No answers to my follow-up inquiries.

      Interview questions [2]

      Question 1

      What was your biggest challenge in the workplace in your last position?
      Answer question

      Question 2

      Give me an example of how you dealt with a problem employee?
      Answer question

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