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      Empower

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      Financial Services Representative Interview

      24 Oct 2018
      Anonymous employee
      Greenwood Village, Arapahoe, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Empower (Greenwood Village, Arapahoe, CO) in Oct 2018

      Interview

      Within 2 days of sending my resume I received a call. The call then turned into a phone interview which led to an in person interview the following day. Although they were unsure of what was going on and who was going to be conducting my interview due to miscommunications (ended up starting 30 minutes after I was asked to be there) it was a pleasant experience. From the minute I walked in to the minute I left everyone was wonderful and kind. The atmosphere was very warm and inviting. My interview was roughly a little over 30 minutes which was conducted by the HR hiring manager, who was a great to speak with.

      Interview questions [1]

      Question 1

      How to you build rapport with customers over the phone?
      Answer question

      Other Financial Services Representative interview reviews for Empower

      Financial Services Representative Interview

      22 Oct 2025
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Empower (Las Vegas, NV) in Oct 2025

      Interview

      -Applied online -Assessment was sent to me a couple of days later -Was notified that I passed the assessment within a couple of hours and then was sent a link to schedule a video interview with a recruiter same day -Interview lasted about 20–30 minutes. We went over my resume, what the job entails, she told me the job starts at about $22 per hour, fully remote, and went over benefits -She told me she was going to move me forward to the next step to interview with managers and scheduled the interview on the spot -The interview was 3 days later with two managers via Zoom. They asked STAR-based questions -They went over the job again at the end, the requirements, etc., and told me I’d hear something back within a week -24 hours later, I received a job offer -24 hours after that, the background check process began. They asked for 10 years of history and will run a credit check. -Start date is in about 30 days and they ended up offering me $24 an hour -Very laid-back and great experience

      Interview questions [1]

      Question 1

      Why should we hire you over other candidates? Describe a time you dealt with a difficult customer? What software systems are you familiar with? Name a time you had to deal with change that you weren’t happy with?
      Answer question

      Financial Services Representative Interview

      19 Jul 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Empower

      Interview

      A recruiter reached out the day after I applied to set up a phone interview. The recruiter set up an interview with the hiring manager that day and I am expecting an offer.

      Interview questions [1]

      Question 1

      What is one thing you've had to deal with but weren't expecting?
      Answer question

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