I applied online. The process took 1 week. I interviewed at FamilyMart (Japanese Village One, HI) in Apr 2024
Interview
The interview included 6 rounds, all conducted in person with no online interviews. Each round had different evaluators such as store manager, area manager, and HR staff. Questions focused on customer service experience, problem-solving skills, and motivation. There was also a basic Japanese speaking check
Interview questions [1]
Question 1
What would you do if a customer complains rudely and loudly?