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First Utility Interview Questions

Updated 27 Nov 2017
13 Interview Reviews

Experience

Experience
77%
0%
23%

Getting an Interview

Getting an Interview
38%
31%
23%
8

Difficulty

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Candidate Interview Reviews

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  1.  

    Assistant Management Accountant (Project) Interview

    Anonymous Employee in Warwick, West Midlands, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at First Utility (Warwick, West Midlands, England) in November 2017.

    Interview

    HR shows me around the building. Both HR and Line Manager made me at ease. Sufficient time to demonstrate my experiences. Opportunity to ask questions both during/ after the interviews.

    Interview Questions

    • Why have I applied for this role.   1 Answer

  2.  

    Analyst Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at First Utility (Coventry, England).

    Interview

    Handfull of us put forward my managers directly for the role. Not put out to all staff to be able to apply. Did not follow HR process, Google form asking 3 questions. Standard email advising had not been successful, no feed back offered. When requested same standard feedback response given to all that applied.

    Interview Questions


  3.  

    Customer First Retention Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    currently going through my training which is going really well interview process was very clear and simple to go through a simple test on each skill your need to do your job role.

    Interview Questions

    First Utility Response

    13 Oct 2017 – Talent Acquisition Manager

    I'm really glad to hear that you found our interview process clear and simple. We work hard to give you a great experience of First Utility and the role you apply for, so I was pleased to hear your... More


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  5.  

    Outbound Sales Representative Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    ice breaker to kick start the assessment the a maths and English test, a group exercise, a role play and then 1- 2 - 1 to finish the day off

    Interview Questions

    • why did you choose to work for first utility   1 Answer

    First Utility Response

    22 Oct 2017 – Talent Acquisition Manager

    I’m glad to see that although you were not successful on this occasion you have rated the overall process as a positive experience. Thank you for your application and for taking the time to leave... More


  6.  

    Outbound Sales Representative Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    We did an icebreaker between all the candidates and recruiter then a Maths and English competence test, next a group scenario exercise, after that a one on one role play exercise selling a tariff and a final interview

    Interview Questions

    First Utility Response

    22 Oct 2017 – Talent Acquisition Manager

    Thank you for your review and really pleased to see that you have been successful in securing a role with us. I hope you love working for First Utility as much as I do. Tiffany


  7.  

    Outbound Retentions Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    was very long,however, the structure was done efficiently, they included most assessments needed for this type of role, i enjoyed the whole experience as it gave me insight of the company and the role and also experiencing

    Interview Questions

    • asked me to do a role play where i was an outbound retention adviser.   1 Answer

    First Utility Response

    22 Oct 2017 – Talent Acquisition Manager

    Hello and thank you for your review. It’s encouraging to hear that you found our selection process for this role efficient and relevant. I’ll be sure to pass your positive feedback to my team who... More


  8.  

    Outbound Sales Representative Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    The process was basic maths and English group task, role play, one to one interview with manager. The process was fair and good in terms of employing staff for outbound activity, i enjoyed the process, i enjoyed taking parts in all the tasks, the staff were very helpful and assisted me well through the day . Overall the process was fair and had enough time to complete all tasks

    Interview Questions

    • They were general competency based question, previous experience in terms of what i have done in the past customer service and sales   Answer Question

    First Utility Response

    22 Oct 2017 – Talent Acquisition Manager

    Thank you for taking time out to post a review. I’m glad to hear that you enjoyed the assessment exercises and felt they were relevant to the role. Most of all I’m pleased to hear that my team were... More


  9.  

    Assistant Accountant Interview

    Anonymous Interview Candidate in Warwick, West Midlands, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at First Utility (Warwick, West Midlands, England) in May 2017.

    Interview

    Applied online, asked to come in for an interview 2 days later. Interviewed by the financial accountant and another assistant accountant. Standard competency and technical questions followed by a short excel task. Good overall experience despite not being offered the role.

    Interview Questions

    • Can you explain how you would deal with an accrual expense?   Answer Question

  10.  

    Customer Service Sales Advisor Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at First Utility (Coventry, England) in May 2017.

    Interview

    Arrived at the assessment center and was told i had 40 minutes each to complete a maths and some sort of letter writing test. but after 40 minutes she said the time was over, obviously did not finish both it was not clear the amount of time we had. the she came and said because we had did not meet the required score, the could no longer proceed with the rest of the interview. if she had made the time clear, obviously would not waste time on trying to write the best letters for each scenarios and would have focused on finishing instead.

    Interview Questions

    First Utility Response

    13 Oct 2017 – Talent Acquisition Manager

    Thank you for your feedback, it's important for us to hear. Typically a facilitator will read the brief and state the timings to candidates before assessments start, and also provide a written... More


  11.  

    Customer First Advisor Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at First Utility (Coventry, England) in April 2017.

    Interview

    Did a math and English assessment. Then you do a group task, followed by individual interview. Made me feel very at ease. Did not even feel like an interview. More of a common chat

    Interview Questions

    • about my previous experience   1 Answer

    First Utility Response

    13 Oct 2017 – Talent Acquisition Manager

    Thank you so much for your positive feedback. We try our best to make our candidates feel at ease, so that they feel able to show themselves at their best. I will be sure to pass the feedback onto my... More


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