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First Utility Interview Questions

Updated 19 Oct 2017
10 Interview Reviews

Experience

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Getting an Interview
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Candidate Interview Reviews

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  1.  

    Analyst Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at First Utility (Coventry, England).

    Interview

    Handfull of us put forward my managers directly for the role. Not put out to all staff to be able to apply. Did not follow HR process, Google form asking 3 questions. Standard email advising had not been successful, no feed back offered. When requested same standard feedback response given to all that applied.

    Interview Questions


  2.  

    Customer First Retention Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    currently going through my training which is going really well interview process was very clear and simple to go through a simple test on each skill your need to do your job role.

    Interview Questions

    First Utility Response

    13 Oct 2017 – Talent Acquisition Manager

    I'm really glad to hear that you found our interview process clear and simple. We work hard to give you a great experience of First Utility and the role you apply for, so I was pleased to hear your... More


  3.  

    Outbound Sales Representative Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    We did an icebreaker between all the candidates and recruiter then a Maths and English competence test, next a group scenario exercise, after that a one on one role play exercise selling a tariff and a final interview

    Interview Questions


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  5.  

    Outbound Sales Representative Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at First Utility (Coventry, England) in September 2017.

    Interview

    The process was basic maths and English group task, role play, one to one interview with manager. The process was fair and good in terms of employing staff for outbound activity, i enjoyed the process, i enjoyed taking parts in all the tasks, the staff were very helpful and assisted me well through the day . Overall the process was fair and had enough time to complete all tasks

    Interview Questions

    • They were general competency based question, previous experience in terms of what i have done in the past customer service and sales   Answer Question

  6.  

    Assistant Accountant Interview

    Anonymous Interview Candidate in Warwick, West Midlands, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at First Utility (Warwick, West Midlands, England) in May 2017.

    Interview

    Applied online, asked to come in for an interview 2 days later. Interviewed by the financial accountant and another assistant accountant. Standard competency and technical questions followed by a short excel task. Good overall experience despite not being offered the role.

    Interview Questions

    • Can you explain how you would deal with an accrual expense?   Answer Question

  7.  

    Customer Service Sales Advisor Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at First Utility (Coventry, England) in May 2017.

    Interview

    Arrived at the assessment center and was told i had 40 minutes each to complete a maths and some sort of letter writing test. but after 40 minutes she said the time was over, obviously did not finish both it was not clear the amount of time we had. the she came and said because we had did not meet the required score, the could no longer proceed with the rest of the interview. if she had made the time clear, obviously would not waste time on trying to write the best letters for each scenarios and would have focused on finishing instead.

    Interview Questions

    First Utility Response

    13 Oct 2017 – Talent Acquisition Manager

    Thank you for your feedback, it's important for us to hear. Typically a facilitator will read the brief and state the timings to candidates before assessments start, and also provide a written... More


  8.  

    Customer First Advisor Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at First Utility (Coventry, England) in April 2017.

    Interview

    Did a math and English assessment. Then you do a group task, followed by individual interview. Made me feel very at ease. Did not even feel like an interview. More of a common chat

    Interview Questions

    • about my previous experience   1 Answer

    First Utility Response

    13 Oct 2017 – Talent Acquisition Manager

    Thank you so much for your positive feedback. We try our best to make our candidates feel at ease, so that they feel able to show themselves at their best. I will be sure to pass the feedback onto my... More


  9. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at First Utility.

    Interview

    Competency based questions, a maths test, an English test where we had to respond to customer letters and a team-building exercise about being stranded and what items would be the most important.

    Interview Questions

    • Give an example of a time you have brought out the best in someone.   Answer Question
    • Give an example of a time you have worked closer with a senior colleague.   Answer Question

  10. Helpful (1)  

    Contact Centre Advisor Interview

    Anonymous Interview Candidate in Warwick, West Midlands, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at First Utility (Warwick, West Midlands, England).

    Interview

    After initial application, I was invited to an assessment centre, which consisted of a group task, numeracy and literacy text, a test where I had identify what process I would go through to resolved different scenario's and face to face competence interview.. Everything went well, execpt to the face to face interview, in which my interviewer seemed like he wasn't bothered with what I was saying, he was slouching, yawning, and did not make any notes, he literally wrote one word in the whole interview... Gave him an example of a difficult situation and he gave of the impression, that I had gave the wrong example,, he asked for a difficult customer and that's what I gave him. I answered all the questions exactly the same as I had with other interviews and got really good feedback and job offers. He was not friendly at all, I tried to make conversation, and be friendly but he was again not bothered. Before the interview a few people who had been interviewed by him before me, told me that he is a nice and friendly person, they all said he asked them the same questions and very attentive. However when it was my chance, there was one question that everyone seemed to have had but me. Bearing in mind the other candidates where white British or had their assest's (to put it nicely) on show. I'm niether White or like to show myself off in that sense.
    I didn't get a job offer because of the face to face interview, they felt it was lacking, could that be the question he didn't ask? Or the fact that he didn't make any notes at all throughout and was only there to help with the interviews and not actually make decisions.
    So how they come to that conclusion is a mystery to me.
    Discrimination in the workplace at its best!!

    Interview Questions

    • Explain a difficult customer situation and how you resolved it.   Answer Question

  11.  

    Customer Service Representative Interview

    Anonymous Employee in Warwick, West Midlands, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at First Utility (Warwick, West Midlands, England) in June 2014.

    Interview

    1-2-1 interview competency based then group assessment about a yacht sinking and what things you will need to keep hold off finally a English and maths test pretty basic 9 off us in total split up into groups

    Interview Questions

    • How many times in the last few years have you requested your manager to take on a query   Answer Question

    Negotiation

    No negotiation


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