I applied online. The process took 1 week. I interviewed at Firstsource Solutions (Derry, Northern Ireland) in Oct 2015
Interview
I applied online and the process took one week
They asked me to take an easy aptitude test
Then a formal interview and practice customer service call
They offered the job there and then
I started the role one week later
Interview questions [1]
Question 1
What is your definition of great customer service?
I applied online. The process took 2 days. I interviewed at Firstsource Solutions (Cardiff, Wales) in Sept 2016
Interview
Amazing friendly fun smart and energetic loads of group activity slash role plays and meet and greet with 1 to 1 interviews . 5! Star interview x X x X x *****
I applied online. The process took 4 days. I interviewed at Firstsource Solutions (Derry, Northern Ireland) in Nov 2015
Interview
The interview was done over the phone, Fairly standard questions nothing extremely hard, mostly asking for scenarios about customer service. I personally struggled to understand the Irish accent. Interview lasted about 30 minutes, I found out four days later.