The process took 1 week. I interviewed at GEICO (Tucson, AZ) in Oct 2011
Interview
(Note: Experiences may change from location to location.)
After the job application, GEICO got back to me the next day to schedule a phone interview. The interview is relatively basic, asking rather generic questions. Upon completing that, they take about a day to get back to you again to schedule an in person interview. It should be noted that this may take two days, or is just one very long day (9-4 or so). This includes a typing proficiency exam, multitasking exam, personality test, one on one interview, roleplay exercise, job shadowing, and an interview with the manager of the department. Your hiring specialist may neglect to ask if you need a break; if you need one, ask. It isn't something that should affect your hiring status. The manager offered me a position upon the conclusion of the interview, and the manager's interview was relatively informal by comparison to the interview with the hiring specialist.
Interview questions [1]
Question 1
"Your job will involve dealing with a lot of negative experiences. How will this affect you?"
I applied online. I interviewed at GEICO (Fort Lauderdale, FL) in Apr 2021
Interview
Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily
Interview questions [1]
Question 1
Tell me about a time that you faced a difficult situation and how did you deal with it?
I aced the computer-based test. It was stuff that I knew from my years in retail. During the first interview, I was told that they could not find a manager for the second interview and excitedly told me if I did not hear from them to call them Friday of that week. That day I was sent a denial in an email and was frankly disappointed that they got my hopes up for a second interview.
I applied online. I interviewed at GEICO (Lakeland, FL) in Aug 2020
Interview
Very long interview process. After applying you are invited to do a personality test and run a simulation program to test multitasking. You are then scheduled to do a phone interview that lasts about an hour mostly focusing on what you would do in hypothetical situations and previous work experience. After this, you are scheduled for a role-play interview online which can be very tricky and definitely the hardest part of the interview process, try to read the documents provided thoroughly and take notes. After that you do a video interview with a hiring manager answering further questions. I took me about 2 weeks but you can theoretically schedule everything in the same day.
Interview questions [1]
Question 1
Give an example of a situation where you had to had to persuade a coworker
