NatWest Group Interview Question: Give a time when you had to d... | Glassdoor.co.uk

Interview Question

Customer Solutions - Commercial Banking and Private Banking Graduate Programmer Interview Edinburgh, Scotland

Give a time when you had to deal with a difficult

  customer/client/coworker. How did you respond to this?
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Interview Answer

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I worked at a GP surgery over summer, and had to gauge the gravity of a patient's problems over the phone before booking them an appointment. One patient was very reserved about disclosing any information over the phone, therefore I had to be sensitive to his situation and privacy whilst still gaining the necessary details in order to help him. I was able to deduce that it was safer to book him in for a urgent appointment than put him at potential risk.

Interview Candidate on 22 Aug 2020

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