Searcys Interview Question: Give me a time where you prov... | Glassdoor.co.uk

Interview Question

Waitress Interview Birmingham, England

Give me a time where you provided exceptional customer

  service and what was the outcome?
Answer

Interview Answer

1 Answer

1

When I worked for a hospitality agency, I had the opportunity to work for many prestigious events, that of which included Formula 1 grand Prix Silverstone in July 2014. My key responsibilities were customer experience and presentation of the venue at all times throughout the weekend I was there. I ensured that customers' were satisfied and had been tended to for their drinks or specific allergy requests that they have. Taking into account that I was on the floor, I would often ask customers on their tables if they were okay and if they needed anything that I could be of assistance with. I approached individual customers with a personalised experience, leaving them content and with a smile on their face.

Interview Candidate on 23 Nov 2016

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