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      Customer Success Manager (CSM) Interview

      27 Aug 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Gusto

      Interview

      There's an initial interview with the recruiter and then 3 interviews after - Hiring PE Interview, Skills Assessment and Values & Motivation Alignment. The recruiter interview is why I'm giving it a negative experience. It was rushed and not beneficial. Nothing major asked. You don't really hear from them after that initial call because you get passed along to a Candidate Experience Coordinator. Neither of them will answer any questions you have or any emails sent right off the bat. The questions asked during the interviews were pretty standard/expected. In line with the role and each interviewer was very nice. I did not get an offer and received an email encouraging me to follow up when another opening pops up. I replied to the email looking for feedback as to why they did not move forward, no response. Another opening was posted, one month later, I followed up three times with the recruiter, as well as the coordinator cc'd, no response. Unprofessional experience/representation of the company.

      Interview questions [1]

      Question 1

      How do you stay organized?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Gusto

      Customer Success Manager (CSM) Interview

      7 May 2025
      Anonymous interview candidate
      Denver, CO
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Gusto (Denver, CO)

      Interview

      Overall I liked their structure of how they interviewed. I wish they provided real feedback of what was not resonating with them and the company. Felt like it was going great, and they made it seem like I was getting an offer.

      Interview questions [1]

      Question 1

      Do you prefer owning a book of business or the wearing many hats role?
      Answer question

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