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      Gusto

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      Customer Care Interview

      29 Feb 2016
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Care interview reviews for Gusto

      Customer Care Interview

      15 Jan 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Gusto

      Interview

      Best interview process. Everyone is so nice and relatable. Probably one of the best interviews that I’ve ever done. I felt like an employee that was already hired. Great benefits. Great incentives

      Interview questions [1]

      Question 1

      Tell me about a time where you went above and beyond for a client.
      Answer question
      Difficult interview

      Application

      I applied online. I interviewed at Gusto

      Interview

      Several phone calls and skype meetings with multiple employees. Homework assignment was given and completed one day later. The entire process took roughly 2 weeks. Lots of technical questions related to payroll and HR. Very heavy on the culture fit side of things. They were clearly very passionate about what they were building.

      Interview questions [1]

      Question 1

      Very technical questions about payroll
      1 Answer

      Customer Care Interview

      21 Jun 2019
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Gusto

      Interview

      Applied in late February/early March. I heard back in May. I had a phone screen and then a take home assignment. The take home assignment covered emails I would likely reply to and tax/payroll questions. I was invited to interview shortly after this process, and I met four members of the team. I spent close to 30 minutes with each member answering questions about my customer service experience. The interview was very conversational and laid back. I felt very comfortable and like they truly wanted to get to know me as a person. After the interview, I scheduled a follow up call to give them feedback. I then recieved another call a few days later with a job offer. The whole process was professional and transparent.

      Interview questions [1]

      Question 1

      Tell me about a time you had a positive customer experience. Why was it positive?
      Answer question

      Customer Care Interview

      24 Jul 2019
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Gusto (Denver, CO) in Jun 2019

      Interview

      I applied and then had a thirty minute phone interview followed by a written assignment. After the written assignment, I advanced to the next round of interviews which was about 2 and a half hours with four different interviewers (about 30 minutes each). The interview process was extensive but the interviewers did a good job of making the experience very comfortable and the interviews seem more like conversations with a friend.

      Interview questions [1]

      Question 1

      What is one book you think all Gusties should read and why?
      1 Answer
      1