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      H&R Block

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      Customer Service Professional Interview

      10 May 2013
      Anonymous employee
      San Francisco, CA

      Other Customer Service Professional interview reviews for H&R Block

      Customer Service Professional Interview

      3 Jun 2026
      Anonymous interview candidate
      Vancouver, BC
      Declined offer
      Accepted offer
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at H&R Block (San Francisco, CA) in Dec 2010

      Interview

      A friend of a friend called me to let me know that they had openings for a receptionist position with H&R Block. She bought home my application, and gave it to her friend, who actually already works at H&R Block as a District Operations Coordinator. A few weeks later, I got called into an interview at the large office in Mission and Geneva (they do interviews at offices that are close to you). I dressed up professional, and I was greeted by the District Supervisor. We had the interview in his office, which was well-lit with no windows. He basically asked me questions about my experience, and asked me to explain how I handle stressful work situations. By being polite and smiling, and answering to the best of my ability, the interview lasted about 15-20 minutes, and I felt good about it, because we had a nice non-work related conversation on the way out of the office. Two weeks later, I was asked to come into the office I chose to work in, and was immediately given the list of duties and responsibilities of what was required for the job, by the Office Manager. Then I was asked to fill out some paper work, and to do online courses about tax laws, and how to handle customers. Little did I know, that was my first work day.

      Interview questions [1]

      Question 1

      What major challenges and problems did you face? How did you handle them?
      Answer question
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at H&R Block (Vancouver, BC) in Jan 2025

      Interview

      It was just a single interview with the office leader (not the branch manager). It was super easy and quick. The interview was done inside one of their local H&R Block offices.

      Interview questions [1]

      Question 1

      Are you comfortable with MS Office?
      Answer question

      Customer Service Professional Interview

      26 Feb 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at H&R Block

      Interview

      The manager asked me questions about my experience, my availability, the required questions from the corporate form, and described the job to me, then asked if I'd like the job. I was offered the job on the spot and accepted later via an official offer letter from corporate.

      Interview questions [1]

      Question 1

      Are you comfortable taking payments
      Answer question

      Customer Service Professional Interview

      8 May 2017
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at H&R Block (Tempe, AZ) in Jan 2016

      Interview

      In person short interview with OM, not very intimidating welcoming environment. I was called in the next few days and offered the job after the interview. Very quick hiring process.

      Interview questions [1]

      Question 1

      What are the hours you can work?
      1 Answer