HCL Technologies Service Desk Analyst Interview Questions | Glassdoor.co.uk

HCL Technologies Service Desk Analyst Interview Questions

Interviews at HCL Technologies

12 Interview Reviews

Experience

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Getting an Interview

Getting an Interview
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Difficulty

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Helpful (47)  

Service Desk Analyst Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through a recruiter. I interviewed at HCL Technologies.

Interview

Person to person interview with the program manager. Was interviewed with 5 basic technical questions, 4 troubleshooting questions and 1 network question. After the interview, I was told that I will know if I am selected. The program manager wished me good luck. It is a pleasant interview experience.

Interview Questions

Other Interview Reviews for HCL Technologies

  1. Helpful (2)  

    Service Desk Analyst Interview

    Anonymous Employee in Cary, NC (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at HCL Technologies (Cary, NC (US)) in May 2016.

    Interview

    I applied online through the HCL website and I was called like 3 days later and was told to come in for testing and an interview that next Monday. A day after I had took the test and had an interview I was hired. I was supposed to stat work a month before I really did, the date kept getting pushed back.

    Interview Questions


  2. Helpful (7)  

    Service Desk Analyst Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience

    Interview

    First, there was a phone interview, then they called in for a written test followed by an interview with the manager.

    The interviews were fairly easy. Usual questions, however the written test was extremely difficult. Useless questions people can't know on top of the head

    Reasons for Declining

    The salary offered was too less. Wasn't even negotiating

  3. Helpful (17)  

    Service Desk Analyst Interview

    Anonymous Interview Candidate in Cary, NC (US)
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 days. I interviewed at HCL Technologies (Cary, NC (US)) in March 2016.

    Interview

    Contacted through KTek resources. Interviewed for the Addecco project. Very unorganized. Assement test very outdated. Came for interview Monday nobody showed up and had to reschedule for the next day.

    Interview Questions


  4. Helpful (5)  

    Service Desk Analyst Interview

    Anonymous Employee in Cary, NC (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2 days. I interviewed at HCL Technologies (Cary, NC (US)) in September 2014.

    Interview

    The interview process was easy. The interviewer looked over my resume and asked a few questions and that was it. The interview was not in-dept or very technical. Basic IT knowledge is all you need to be able to land a job with HCL. If you are presentable and have a good attitude you should not have a problem with securing a job with HCL. HCL is always hiring due to multiple contacts and high attrition.

    Interview Questions


  5. Helpful (2)  

    Service Desk Analyst Interview

    Anonymous Employee in Cary, NC (US)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at HCL Technologies (Cary, NC (US)) in August 2014.

    Interview

    Multiple interviews from different teams. Interviews were for entry-level positions. Also took an EXTREMELY outdated hardware/software test via computer. Briefed by HR. Filled out registration for benefits/W2 same day. I was referred by an outside company that was not scheduled to provide candidates. Luckily, they allowed me to interview anyway.

    Interview Questions

    • What is your greatest strength?   2 Answers

  6. Helpful (19)  

    Service Desk Analyst Interview

    Anonymous Employee in Cary, NC (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at HCL Technologies (Cary, NC (US)) in February 2013.

    Interview

    Interview was basic for starting point into IT but for some projects you definitely need some IT experience. Do not come in expecting to get a job just because you have some certifications or went to school for IT. Experience is key.

    Interview Questions

    • How do you pull up the host name of a machine   1 Answer

  7.  

    Service Desk Analyst Interview

    Anonymous Employee in Chennai (India)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at HCL Technologies (Chennai (India)) in August 2017.

    Interview

    The hiring process contains 5 rounds which are easy to crack.The first round is basic grammar written test and the next is telephonic round to check communication .The third round is online Technical test which is about networking concepts ,ms excel etc if you score above 25 out of 50 you will directly moved ti hr round if not one more face to face technical interview

    Interview Questions

    • There was a 3 months gap from my previous to this and they asked me what you have done in that gap to get a better job   1 Answer
  8. Helpful (5)  

    Service Desk Analyst Interview

    Anonymous Interview Candidate in Sholinganallur (India)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 1 day. I interviewed at HCL Technologies (Sholinganallur (India)) in June 2017.

    Interview

    Well !! The Interview process has 4 Stages

    1.Verbal Test
    2.Communication Assessment
    3.Technical HR
    4.HR discussion

    1.Verbal test

    This round is basic grammar where bulk filtration takes place !! Only 150 selected out of 300.

    Note: Have strong Grammar knowledge!! If means this round is a honey candy for you!!

    2.Communication Assessments

    Since the position is for service desk ! They mainly look for Your word usage, accent, how you present it !!
    Don't get panic and start blabbering!!

    Technical HR & HR discussion is just an eye wash !! Be prepared for basic networking questions and stress interview

    Note: I had a bad throat and nervous so I am not shortlisted for Final round of interview!

    Interview Questions


  9. Helpful (1)  

    Service Desk Analyst Interview

    Anonymous Interview Candidate in Noida (India)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 4+ weeks. I interviewed at HCL Technologies (Noida (India)) in October 2016.

    Interview

    There were two rounds. One is aptitude test and other is technical interview. In aptitude test all questions were related to MS Office and Networking. I have cleared the first round but did not clear the technical interview. Level of questions was average. The whole process took one day. My experience was good.

    Interview Questions

    • What is DHCP?
      Questions about DNS..
      Few questions about Networking   3 Answers

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