HCLTech Service Manager interview questions

1. KPI of Incident, Change Management, 2. What are different kind of changes. 3. How we can avoid emergency changes. 4. As a change manager what is your two focus point. 5. In a 1 year old account you found that there are few gaps in process. How will you deal with it. 6. Interrelation between change /Incident/Problem 7. Give an example where an event turns into incident and then Configuration management. 8. Problem management Technique. 9. Difference between Incident and critical incident management. 10. Fire in a data center. Will you invole problem management team. 11. SIAM knowledge

General questions about background and skills. Only in the last face-to-face round I was asked questions more to the point.