I applied through a recruiter. The process took 6 days. I interviewed at HMSHost (Minneapolis, MN) in Jun 2012
Interview
I had filled out an application online, I recieved an email Tuesday, for an interview Wednesday. I went to the interview at the MSP airport where I met with the manager. I was asked alot of STAR questions. He liked me alot and told me ' I want her to hire you, you have eveything we need and want. ' He then sent me to the room where the lady was telling us about the drug, background and fingerprint test, and the orientation date. I went the next day ( Thursday ) to do my drug test across the street at the clinic and fingerprint for my badge at the airport. That went pretty fast, I was in and I was out. I was told those two test could take up to 7 business days to come back. But I got a call back on Tuesday, and I start orientation next week Tuesday :))
Interview questions [2]
Question 1
Tell me about a time where you felt you had bad service, as you being the customer?
Easy and quick, was more of an orientation than an interview. Went over all the necessary information and kept it brief. I would have appreciated more conversation vs just a quick sit down and it's done though.
Interview questions [1]
Question 1
What experiences I had that proved I was good at customer service
Please introduce yourself.
How many years customer service experience do you have?
How do you deal with a difficult customer?
Do you have any experience working in airports?
Any food service experience?
It went smooth but was waiting for awhile for the interviewer to come. But other than that it was quick and did not take all day like I thought it would go
