Harrods Christmas Temporary Sales Associate Interview Questions | Glassdoor.co.uk

Harrods Christmas Temporary Sales Associate Interview Questions

Interviews at Harrods

4 Interview Reviews

Experience

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75%
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Getting an Interview

Getting an Interview
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Christmas Temporary Sales Associate Interview

Anonymous Employee in London, England
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2+ months. I interviewed at Harrods (London, England) in October 2016.

Interview

Submit an online application, followed by psychometric questions. If successful you're invited for a video interview. The next step is an interview with recruiters at Harrods in London. You'll have to show your team-work attitude through presentations, group games and role play. Once it's done you'll have to wait few days to get an offer.

Interview Questions

  • - Why Harrods?? Motivation, Ambition...
    - Group Games
    - Role Play   Answer Question

Other Interview Reviews for Harrods

  1. Helpful (8)  

    Christmas Temporary Sales Associate Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Harrods (London, England) in September 2016.

    Interview

    First had to complete online interview which was fairly straight forwards. Then received an invitation to a video interview the next day which involved 30 seconds prep for each question. I received an invitation to the assessment centre an hour after completion of the video interview

    Interview Questions


  2. Helpful (7)  

    Temporary Christmas Sales Associate Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Harrods in December 2015.

    Interview

    Consists of online application, online situational judgement test, (if successful) a telephone interview, (if successful) an assessment centre. At the assessment centre you were given information about Harrods and what it's like to work there over the Christmas period. Afterwards, you introduce yourself, take part in a group task, then sell a product they give you for 30 seconds. The process was fairly simple and as long as you have researched the company, the questions they ask shouldn't be a problem/ difficult. Be as confident as you can and show them you care about providing their excellent customer service.

    Currently waiting on an outcome of the assessment centre. Can take up to 10 days for them to let you know.

    Interview Questions

    • What's your favourite department and why?   Answer Question
    • Why do you want to work for Harrods?   Answer Question
    • What 3 expectations do customers have of the service we provide when they come to Harrods? What new initiative can you think of that Harrods can offer?   Answer Question
  3. Helpful (5)  

    Christmas Sales Associate (Temporary) Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Harrods in October 2015.

    Interview

    1) Submitted CV and completed Situational Judgemental Test. Test should be completed within 24/48 hours.

    2) If successful in Screening Process, then you are invited for the telephone interview. Telephone interview includes a few questions about your availability (If your are not fully flexible to work any day during the week and if you cannot start ASAP, then you are declined instantly). Questions such as "Why Harrods?", "give an example when you delivered excellent customer service", "how do you ensure that you maximise every sales opportunity?"

    3) if you pass telephone interview you are invited to assessment centre. Roughly 12-15 people. One by one you stand up and introduce yourself, why harrods and what is your favourite department.
    Then you are asked to think about the three most important things harrods customers expect from harrods employees. You are also asked to think about one service line harrods could introduce in the future. Then you are split into groups to discuss these and then asked to present it in front of the recruiter as a group.
    Finally everyone is given a random card with a product on it. You each have three minutes to prepare your sales pitch and then sell the product in front of everyone and the recruiter in 30 seconds, 30 seconds feels much shorter when you are up there so get the main points mentioned.

    4) OFFER. (Assessment centre is the final stage of the Christmas temp process)

    Interview Questions

    • Why Harrods?
      Give an example where you provided excellent customer service.
      How do you ensure that you maximise each sale?   Answer Question

    Negotiation

    They offer you the department based on your skills and experience. Negotiations are possible, but make sure you come across nice and not cocky.


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