Harrods Summer Temp interview questions
Updated 27 Apr 2019
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Anonymous Employee in Hammersmith, England
I applied online. The process took 3 weeks. I interviewed at Harrods (Hammersmith, England) in Apr 2019
I applied on the Harrods career website with my CV on 12/04/19Then I got an email stating to do a video interview which consisted of 5/6 questions. I passed that on 15/04/19 I got a call asking me to come assessment centre the next day, declined and picked a more suitable day got an email after the call about assessment centre. Went to the assessment centre with required dress code. I got a text on the 26/04, which was the day after offering me a role in Harrods for summer. I advise you visit Harrods before the assessment centre. In my group interview it was only two of us there so it was easier.
- Video interview:So two of the questions were about your availability. Another one was why should they hire you. Experience of when you received excellent customer service, I think was one was when you worked in a team.
- Group interview: what will you do if someone just had their first day at Harrods. If one customer has made a mess on the shop floor and someone else wants to pay , what will you do. How will you build trust with a customer.
- One to one: is everyone equal at Harrods. How will you approach people, how will you make people come back to Harrods. A loyal customer wants to purchase a dress but it is damaged what will you do.
Anonymous Employee
I applied online. I interviewed at Harrods
SJT Tests, Video interview and then Assessment centre. SJT tests are pretty straightforward, you can practice them online. The video interview is made up of 5 questions, on your availability and then some competency based questions where you are expected to use past experiences. The assessment centre focussed on group tasks, a presentation and an individual interview. The group tasks focuses on your ability to work in a team and your communication skills.
- Name a time when you've given or received excellent customer service?